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  • Ryan Sherr
    Keymaster

    Hello Doug,

    Video files will display under the video filter – thus MP4 files will display when selecting “video” or “all”. Mp3+G will display under “karaoke” and/or “all”. I’m honestly not sure if WAV+G are supported, but if they are, they will also display under “karaoke” and/or “all”. It’s based on the file format exclusively. What some users do, however, is color code their tracks instead of using filters. See this guide: https://www.pcdj.com/dj-and-vj-software-quick-tip-color-coding/

    Also, if you want a quicker response our Facebook User Group is much more active than the forums. You can check it out/join here: https://www.facebook.com/groups/208451843303338/

    in reply to: updates #26321

    Ryan Sherr
    Keymaster

    if you changed tags outside of DEX 3, and not locally in the application, then you will want to re-import the songs from scratch. Start by deleting the DEX 3 database file from Documents -> PCDJ-DEX3 -> Database. Delete the ‘database’ file in that folder. Then launch DEX 3 and re-import the songs and the new tag data will be used.


    Ryan Sherr
    Keymaster

    Thanks, and I’m simply not sure if that’s going to be possible in DEX 3 without a major re-write of the video engine. Just being honest! DEX 3 runs like a “game” and the way the screen 2 lyrics/video window works is pretty unique. DEX 3 runs in it’s own environment, much like a game, and I don’t recall the exact conversation I had with development about this in the past, but that does present issues for having a ‘third’ interface (screen 3). We’ll have to see. We do plan to introduce a news ticker/singer scroll fairly soon, so it will display while songs are playing (across the bottom of the screen).

    in reply to: Saving cued songs in a playlist #26308

    Ryan Sherr
    Keymaster

    ongunb – yes, that’s how it works from the sidelist. Song are automatically removed as they are played. If you want to re-reference songs that you placed in the sidelist, create a USER LIST first of all the songs. Then, you can right-click in the middle section of the browser (where you see your songs) and select “send all to sidelist/automix list”. That will send all the songs from your created user list to the sidelist (and the songs will remain in the created user list, too). You can also click on HISTORY to view songs that you’ve played for more than 20 seconds (in the order you played them).

    in reply to: Import Cue Points from Virtual DJ #26306

    Ryan Sherr
    Keymaster

    That’s a no. Their method of cue point storage is also quite a bit different from ours. We could explore a method for doing this, but that would take time away from other more substantial development efforts. I believe there was some third party tool that allowed DJs to move cue point data from one app to another, and they were reviewing DEX 3 to see about offering support. I don’t think that ever came to fruition, however.

    in reply to: Karaoke intro changes colour #26273

    Ryan Sherr
    Keymaster

    Can you email us an example file? Not sure what’s going on so we’ll need to review a file that has this problem. You can email it to rsherr AT PCDJ dot com.

    in reply to: Load songs from search #26272

    Ryan Sherr
    Keymaster

    That means you have dead links in the internal database/search cache. It means those particular entries in the database, those songs, are not in the same physical location on your computer (or external hard drive) as they were when you first imported them into DEX 3. Keep in mind if you move songs that were already imported prior, and simply clear the database list or the like and re-import the songs again from a different location, the dead links/old entries will still be present in the internal database and search cache until you remove them. Try right-clicking in the database list in DEX 3 (where you see your songs) and select “remove dead files”. Give DEX 3 some time to ‘think’ and it will come back with a number of dead files found/removed.

    If you use an external hard drive for your music, it could be that your hard drive letter was changed on you by Windows – a common issue. If you always make sure to plug in your hard drive prior to booting up your computer Windows should not re-assign the drive letter, and thus won’t break the links in DEX 3.

    Let me know how it goes!


    Ryan Sherr
    Keymaster

    Usually, simply using the ‘rebuild search db” function during a session will add anything in your cases to the search cache – without having to restart (when you restart Karaoki it does automatically rebuild the search DB). Can you try this with the new version of Karaoki? Download/Install from this link with your version closed to update now — let me know if the issue persists!
    https://www.pcdj.com/downloads/karaoki/pcdj_karaoki_setup_0.8.7039.exe


    Ryan Sherr
    Keymaster

    It’s a good suggestion — and something already on our ‘to-do list’ 🙂


    Ryan Sherr
    Keymaster

    Unfortunately, Spotify is actually off limits to DJs – it’s not legal for commercial use (home use only). Algoriddim got in bed with them when they had a very ‘consumer’ oriented DJ software product. They are also the only company with solid API/SDK access – others that have tried to integrate using their SDK end up with very bad bandwidth issues and throttling. One DJ software in particular removed support for Spotify after launching it due to the various issues.

    The GOOD news is we’re about to launch support for SoundCloud Go+ in DEX 3 – which is SoundCloud’s new competitive subscription to Spotify. They have over 200M+ songs – from popular and up-and-coming artists. It’s all the stuff Spotify has, and more. It’s only going to cost $9.99 a month, as well.

    in reply to: DEX3 stops working as soon as it is loaded #26103

    Ryan Sherr
    Keymaster

    That’s good news, although I would still strongly consider upgrading your machine when/if you can. You will not need your key, the software should still be activated.

    in reply to: DEX3 stops working as soon as it is loaded #26101

    Ryan Sherr
    Keymaster

    One other thing it could possibly be (although with the specifications of the computer you’re running, you will likely have other performance issues with DEX 3 regardless): Did you have a 32bit version prior to updating? You can’t have both the 32bit version and 64bit version of DEX 3 installed at the same time. If you see more than one DEX 3 installed in “programs and features” – un-install both, then only install the 64bit version. See if it then opens up.

    in reply to: DEX3 stops working as soon as it is loaded #26100

    Ryan Sherr
    Keymaster

    Unfortunately, the computer is well under-specification for DEX 3. It could simply be that when DEX 3 tries to load the shaders (which is has on by default, and only added in 3.11) when it opens, it causes a crash. Here’s what you need MINIMUM to run DEX 3 (do you have another machine you can use?):

    SYSTEM REQUIREMENTS: WINDOWS
    Windows: 7 / Windows 8 / Windows 8.1 / Windows 10
    Intel Core i3/i5/i7 – AMD Ryzen 3000
    4 GIG RAM or Better (If you have more than 100,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000 Series or better)
    DirectX/ASIO Compatible Multi-Channel Audio Interface (and/or USB audio interface)
    200 MB free on the hard-drive

    SYSTEM REQUIREMENTS: MAC
    Mac: OSX 10.9 or greater
    Intel Core i3/i5/i7
    4 GIG RAM or Better (If you have more than 100,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000/Iris Series or better)
    Multi-channel Core Audio soundcard (and/or USB audio interface)
    200 MB free on the hard-drive

    Important Note: The above are recommendations for standard 480p (SD) Video Mixing:
    For 720p HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 512MB dedicated video RAM
    For 1080p/1080i full HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 1GB dedicated video RAM

    in reply to: DEX3 stops working as soon as it is loaded #26098

    Ryan Sherr
    Keymaster

    Are you using the latest update, version 3.12.0.3? Typically this is either an issue engaging your audio device on startup, or a database issue. If you have any USB or HID devices connected, such as a mouse or other device, try disconnecting all and reopen DEX 3. If it still doesn’t launch, you can then try deleting your preferences and see if DEX 3 launches thereafter. With DEX 3 closed, go to Documents -> PCDJ-DEX3 -> Settings. In that folder delete the file labeled ‘preferences’ and then try loading DEX 3 again. Let me know how it goes!

    in reply to: Bluetooth Speakers with DEX3 #26096

    Ryan Sherr
    Keymaster

    Yes, just make sure they are powered up/on before you launch DEX 3, and you can select them under the ‘select audio device’ drop down menu in DEX 3’s options.

    in reply to: DEX 3 Version 3.10.0.2 is now available! #26048

    Ryan Sherr
    Keymaster

    Hello, just seeing this now (Was on a mini-vacation!). That’s strange though — but to make sure, your version of DEX 2 does have video support, correct?

    Providing you have your proper code, and you aren’t running antivirus/firewall while attempting activation, the code should certainly work. What message do you receive when you attempt to use it to activate (in the top box only)?


    Ryan Sherr
    Keymaster

    We released a new beta yesterday, but this is more of a ‘prep’ beta that removes some older code that was causing a lot of additional resource usage and overhead. Another beta should be ready in a couple of weeks or less with a new interface and a couple other options. Here: https://www.pcdj.com/karaoke-software-download-beta-version-0-8-7006/


    Ryan Sherr
    Keymaster

    Hello, this is a wishlist forum, and we do review it. We will not always reply, nor will we always implement, but we will always review and consider. The way the BPM detection algorithm works right now does have the range limitation as you posted, and we have planned a pretty big re-write to the engine and beat grid tech. Hope to have this done at some point this year – but have a few projects ahead of it at the moment.

    in reply to: Second Monitor does not work #25990

    Ryan Sherr
    Keymaster

    The screen 2 button has been relocated to the bottom of Karaoki, to the left of the options button (has a little “2” on the button!). Try that and let us know!

    in reply to: Karaoke Zip files with no sound. #25950

    Ryan Sherr
    Keymaster

    I would need to review one or two of the files in question. Are you using version 3.12.0.3? Please send me one or two of these zip files via email to rsherr AT PCDJ (dot) com.

    I haven’t heard of this issue popping up, yet.


    Ryan Sherr
    Keymaster

    Hi Luis, we won’t be supporting SongbookDB in LYRX, at least not at this time. We are working on an embedded and seamlessly integrated remote request system for DEX 3 and LYRX however, with a third party (but built to spec for LYRX and DEX 3). It will automatically synchronize your library, among other things, and there will be a ‘free’ version. It’s our next ‘big ticket’ update for LYRX/DEX 3.


    Ryan Sherr
    Keymaster

    Cool, yes, a scrolling ‘singer queue’ is something coming to LYRX soon, but is also something Alan has done considerable work for already for Karaoki. LYRX is a baby in comparison, so some of the ‘depth’ of functionality/settings are not on par with Karaoki – but what’s there works very well, and in a pretty modern way

    We could likely use a few more LYRX ‘testers’ as well as we continue to roll out new functions on that side. Shoot me an email if you’d be interested.


    Ryan Sherr
    Keymaster

    I know the product, and Issac is doing a good job with it. I’d say LYRX is closer to it than Karaoki. I understand it has it’s own ‘quirks’ and isn’t a native video player (like LYRX/DEX 3), and being ‘open source’ also has it’s own drawbacks, but he’s certainly made it competitive. I keep and ear to the ground, and frequent all the popular karaoke user groups on FB 😉

    We’ll gladly keep you posted. Right now, LYRX is our most popular and top selling karaoke show hosting product. I believe it’s mainly due to cross-platform support (we could indeed create a Linux version at any point, but we just aren’t sure if supporting it would be worth-while (change my mind? lol)) for MAC and Windows, native video support for all formats (no codecs), the Party Tyme subscription that’s baked in, and the new karaoke.net store for on-the-fly purchases. Some of this would be welcomed additions to Karaoki, of course.


    Ryan Sherr
    Keymaster

    Thanks for your input. It is appreciated. The next update won’t have a lot of ‘new’, but will have a couple things – as well as a updated skin that’s a little more ‘modern’.

    We’re a small team of 4 (plus development), and I do much of the day-to-day heavy lifting – including all blog posts, newsletters, managing the user group, overseeing development, sales, all marketing (including ad design and creation), our website, graphic design, and distribution and high-level support. As such, adding a newsletter that explains our development cycles (aka road map) simply isn’t a big priority for me at the moment. It’s also something that can ‘backfire’ and cause more work for myself that I just don’t have time for right now (as if there are delays, and they are ALWAYS delays, I will be inundated with “where’s this feature? You said it was coming soon in last months update/newsletter” – and then I have to explain the delay, and so on).

    I’m really busy on the DEX 3 and LYRX side lately, with SoundCloud support coming out in a week or so I’ll be even more in the weeds. That side of things is progressing very quickly right now.

    I should have a more official Karaoki update to post by tomorrow. Once the KaraoQ cycle is completed (and we are under an agreement to get the integration to market, thus why it’s been prioritized) Alan will have more time for Karaoki and this wishlist.


    Ryan Sherr
    Keymaster

    BTW, I will not allow posts on our website about that ‘other product’ by Latshaw – we don’t exactly have an amiable history with that company or the person who runs it. Thus, the removal of “lonerider’s” post. If people don’t think that karaoke application has issues, just browse any one of the popular karaoke user groups on Facebook. Loads of public complaints, but I digress…


    Ryan Sherr
    Keymaster

    The last update was September 2018, not 2017 – here: https://www.pcdj.com/karaoke-software-download-karaoki-beta-0-8-6836/

    Karaoki is developed by one individual, unlike our DEX 3/LYRX products. Thus, things take time, and he’s been dealing with personal matters and a tough work schedule (he configured machinery for large factories, etc). We were supposed to see an update this week so I’ll check in with Alan Wood, the developer, now.

    Offering updates publicly on internal development cycles will not happen, however. I don’t know of anyone in this highly competitive and niche space that does that. You never want to show your hand publicly as the competition is always ‘watching’. Karaoki will be updated, but development cycles are slow. The other big thing is working with KaraoQ for KaraoQ360 – which has taken a lot more development effort and time than anyone wanted when we went down that path. It will be cool, but it has slowed development of the stand-alone iteration of Karaoki.

    LYRX is another option – and has features that mirror Karaoki. It also has native support for all video files etc. Just another option at only $39.95 right now.

    Regardless, Karaoki will be improved, and he’s been able to spend a lot more time coding it lately than the last few months.

    I will try to update you all very soon here!

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25897

    Ryan Sherr
    Keymaster

    Still on there, there’s just been other features/support items that have continued to leap frog them in priority over the last year. Right now, we’re about to release support for SoundCloud – submitting today for their review (and will need some testers in a couple of days). We then have to finalize our remote request system (for karaoke singer/song requests) and a few other open items. I’d very much like to see Smart Lists too, such as the “suggestion” list we did quite a bit of work on already.

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25890

    Ryan Sherr
    Keymaster

    It’s a good suggestion, and something others have requested. It’s already somewhere on the ‘to-do’ list. 🙂

    in reply to: How are Cue/In/Out points associated with the song files? #25888

    Ryan Sherr
    Keymaster

    Cue point data, as well as gain, key, etc etc is stored in the same database file as your track tags and links. If you alter the path to the physical songs themselves (renaming a file would do that) than you break the link in the DB, and would subsequently lose your cue point any other data associated with the entry in the database.

    in reply to: iTunes only loads certain songs #25885

    Ryan Sherr
    Keymaster

    It’s either DRM (encryption), the files are in the cloud, or they part of the Apple Music subscription, which isn’t supported at all. That’s the only reason DEX 3 would display “file not loaded” when attempting to load/play tracks from iTunes. I wish I could offer more here, but that’s what I’ve got. Standard M4A/AAC and MP4’s are all natively supported by DEX 3, so it truly must be one of the other reasons.

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25859

    Ryan Sherr
    Keymaster

    I’m testing here and cannot produce this ‘jump’ when using load next singer. I tried on songs that have never been loaded prior, as well. If a song is played once, or analyzed prior, it will not need to be adjusted on the fly (will be applied as soon as the track is loaded). I will keep testing and send this to development for their own review, as well.

    Surprising that in the 14 years we’ve offered Karaoki, I’ve had little to no requests for saving tempo changes – and those users were solo artists (singers). Would have to think of a method to offer this, have a couple ideas already…

    Karaoki also has a lyrics offset function to synchronize out of step lyrics/scroll. This is something we’ve talked about doing in DEX 3/LYRX, but it’s not a priority at the moment. I know it can be an issue with mp3+G files (not MP4).

    So much on the To-Do list…

    in reply to: Sound Crackling Issue After Installing Trial Version #25841

    Ryan Sherr
    Keymaster

    Are you using your built in audio device (sound card) in your computer, or a pro audio USB interface or DJ controller with one built in? If just your on-board sound card, the issue is likely caused by the last Windows 10 update – which has crippled direct sound and WASAPI for many applications. It’s impacted games the most, and since DEX 3 runs in its own environment, much like a game, it’s been a problem for some of our customers as well. Microsoft is well aware of the problem and we suspect a patch will be released soon. In the meantime, a great option and upgrade in a sense, is to use ASIO4ALL as an alternative driver.

    Go to http://www.asio4all.org and install asio4all (first download link). Open up DEX 3 and under the ‘audio routing’ tab in options, select asio4all from the ‘select audio device’ drop down menu. See how DEX 3 and sound performs for you then!

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25840

    Ryan Sherr
    Keymaster

    That should never happen. A jump in audio during playback. The gain is the very first thing the ‘players’ in DEX 3 initialize when loading the track, even before it can be played the gain is adjusted.

    Are you sure the crossfader wasn’t in the incorrect position (before switching to the LYRX skin, be sure to put DEX 3’s crossfader position all the way to the left, under Deck A). Development made a point of making sure gain doesn’t get adjust during playback, and it’s been that way for a few years now. I do not have any other reports that would suggest that’s been happening to our customers, so please test some more and let me know. You can also pre-analyze all your tracks before loading, and gain will already be calculated before you load a track to a deck.

    Keep in mind the LYRX skin doesn’t offer you ANY additional functionality over the default DEX 3 skins. It’s just a more ‘streamlined’ look. You actually lose features, such as tempo control. Most prefer to use the 2-deck video skin when hosting Karaoke with DEX 3.

    The History in DEX 3 already does save singer history indefinitely? It also saved key steps if applied when adding songs to rotation. So you can send the singers/songs back to rotation via drag and drop (and key changes will be maintained). You search a singer by simply typing in “S:Singers Name here” – that will bring up the specific singers entire history. Key changes are applied, as well. Drag and drop a song from history to rotation and you’ll see the singers name, the song, and the key adjustment. Saving ‘tempo’ isn’t something that’s supported, as tempo changes are made in the deck, on the fly. Not pre-applied when sending songs to rotation — kinda a different animal entirely. Are saved ‘tempo’ changes something karaoke hosts do? I’ve had maybe 5 requests for this in the last 4-5 years, all from solo artists (not KJs).

    This video goes over (but not in it’s entirety) how singer history works and how you can send singers/songs/key changes back to rotation (I’ve got the video cued up to the proper start point): https://youtu.be/mnL1Fkqig_Y?t=467

    in reply to: Several issues with DEX 3 – seeking help #25839

    Ryan Sherr
    Keymaster

    I’ve had no issue after adding both LYRX/DEX 3 (the EXE’s) to the exclusion list in Avast.

    That quick ‘jump’ in RAM usage on startup is due to the catalog from karaoke.net being downloaded shortly after launching DEX 3. When you first launch DEX 3 it buffers ALL your track tags into RAM – which may have something to do with the initial bump in usage.

    If you’re not going to use karaoke.net, then you can disable it and see if that helps resolve the issue. Not 100% on this, but try it. Under the Karaoke tab in options, tick the box to disable karaoke.net. Exit options, and re-start DEX 3. See if antivirus takes issue with it.

    You may want to consider a less intrusive antivirus platform is the issues persist. Malwarebytes has been a bit culprit for other issues with some of our other products in the past, and it’s quite intensive. I’ve had much better luck with Avast and Webroot (something, forgot the full name!).

    in reply to: Native Instruments Kontrol S4 #25831

    Ryan Sherr
    Keymaster

    Exactly, they would prefer to be “Apple” like, with their own product ecosystem. If you do attempt to create a script, you may need this guide: https://www.pcdj.com/creating-your-own-dex-3-dj-controller-scripts/


    Ryan Sherr
    Keymaster

    Gotcha! The “SORT” button should still do what you need, in the default view.


    Ryan Sherr
    Keymaster

    In the default Browser view mode the files look great? You can see “Artist – Title” large, with the disc ID below it – fairly ideal for karaoke. You can use the “Sort” button to then sort the list, if needed. With the toggled spread sheet view it’s another animal, as that view is a standard id3tag view. And unless your files have tag data (zips cannot have tags), the artist/title etc may not display in the proper fields. The only way to address that is with something like File Name Fixer. I think the default browser view is perfect however — is there any reason you do not want to use it?

    in reply to: Native Instruments Kontrol S4 #25826

    Ryan Sherr
    Keymaster

    Hello, unfortunately, we can only map controllers we get our hands on – which usually means the manufacturer of the controller sends one to us, along with mapping documentation, for us to map. NI, for various reasons, isn’t interested in offering us that type of assistance. I do not know if any customer has managed to create a script, but you can attempt to use “learn” in DEX 3 to map many of the functions, although not all may be supported. You can learn how to “Learn” here:

    You also may be more response from other users and more rapidly if you join our Facebook User Group – which is a lot more active than the forums these days. Here: https://www.facebook.com/groups/208451843303338/


    Ryan Sherr
    Keymaster

    It sounds like you’re using the toggled browser view mode? Your data may be much easier to browse/search if you use the default browser view mode. Not the spreadsheet ‘old school’ view 🙂


    Ryan Sherr
    Keymaster

    File name fixer only works on the karaoke files and file names. Zip files, Mp3s etc. Not folders. If you have karaoke zip files they may ‘look like’ a folder, but karaoke file name fixer will change zip file names, not folders.

    Keep in mind that any changes you make outside of DEX 3 like that, you will need to delete your DEX 3 database file (from Documents -> PCDJ-DEX3 -> Database) and then re-import the songs to display the changes to the file names. Once they are in the DB DEX 3 is not monitoring them for changes (which would add unnecessary overhead, among other things).


    Ryan Sherr
    Keymaster

    Can you take a screen shot of what you’re seeing? Ideally, for DEX 3, you would use the Aritst – Title – DiscID naming convention (or just artist – title). If you have tags, no need. This is a benefit of Mp4 (and not using zip files).

    File name fixer would easily move the DiscID to the end of the file name, vs the beginning.

    Regardless, the data should still come up in search results. You are using the default browser view and not the spreadsheet view, right?

    in reply to: Confict between DEX3 and Virus Prevention. #25801

    Ryan Sherr
    Keymaster

    Just responded with the following to the other thread you posted this one – but here it is again:

    This is not a ‘DEX 3 issue’. This is an issue with the antivirus incorrectly flagging the new Karaoke.net store built into DEX 3 as a trojan or similar. It’s called a ‘false positive”. As soon as DEX 3 (with Karaoke.net store built in, so a current release) goes to access the Karaoke.net server to download the latest catalog file (list of songs) the antivirus tries to block it completely, which will cause DEX 3 to exit (not crash). We’ve reported this already to the antivirus companies as a false positive, so it’s up to them, not us, to correct the problem at this time. It’s clearly not a virus, and we’re using standard methods of communication with the Karaoke.net server.

    Antivirus companies will often ‘just block’ things they don’t see a lot of, as there’s simply no way for them to vet every single application or connection out there.

    For now, you can disable your antivirus, open up DEX 3, and after it fully launches re-enable your antivirus – then all should be well. A customer was also able to add DEX 3 to an ‘exception list’ in Avast so this no longer occurs. I would google that one for your particular antivirus to see if it’s an option for you, too.

    in reply to: Several issues with DEX 3 – seeking help #25800

    Ryan Sherr
    Keymaster

    This is not a DEX 3 issue. This is an issue with the antivirus incorrectly flagging the new Karaoke.net store built into DEX 3 as a trojan or similar. It’s called a ‘false positive”. As soon as DEX 3 (with Karaoke.net store built in, so a current release) goes to access the Karaoke.net server to download the latest catalog file (list of songs) the antivirus tries to block it completely, which will cause DEX 3 to exit (not crash). We’ve reported this already to the antivirus companies as a false positive, so it’s up to them, not us, to correct the problem at this time. It’s clearly not a virus, and we’re using standard methods of communication with the Karaoke.net server.

    Antivirus companies will often ‘just block’ things they don’t see a lot of, as there’s simply no way for them to vet every single application or connection out there.

    For now, you can disable your antivirus, open up DEX 3, and after it fully launches re-enable your antivirus – then all should be well. A customer was also able to add DEX 3 to an ‘exception list’ in Avast so this no longer occurs. I would google that one for your particular antivirus to see if it’s an option for you, too.

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25796

    Ryan Sherr
    Keymaster

    DEX 3 already has gain level normalization. If enabled, all songs will output at the same gain level (give or take a dB). Under options, under the “general tab”, put a tick in the box for “detect automatic gain’ – once enabled all songs will play at the same output level. This works the same in LYRX.


    Ryan Sherr
    Keymaster

    No, as DEX 3 is designed to read tags first, and then revert to file names, it makes an extraction method difficult to implement unfortunately. I suppose that’s one negative to being an ‘all in one’ multimedia solution. However, when you use the default browser view in DEX 3, I’d be surprised if you can’t ‘see’ all the important data for your tracks on screen? is anything hidden?


    Ryan Sherr
    Keymaster

    KFNF can handle more than 100,000 at a time (I’ve had customers claim they’ve successfully renamed around 250K), so it’s more likely it’s running across a corrupt file/file name or the like, but not 100% sure.

    Which PCDJ product are you attempting to use the particular zip files with? Karaoki has an extraction method that would allow you to display the correct data in the appropriate column in Karaoki (artist in artist, title in title, etc).

    Also, you will get faster response and be able to interact with other PCDJ customers on our Facebook User group – it’s much more active than the forums these days. You can join here: https://www.facebook.com/groups/208451843303338/

    in reply to: Re Import Singers Lists #25740

    Ryan Sherr
    Keymaster

    If you physically deleted your database.xml file than no, that contains your singer history, too. Next time you can try right-clicking in the area you see your songs (in any list such as the database list) and select “remove dead files”. DEX 3 will then find/remove any dead files in the DB.


    Ryan Sherr
    Keymaster

    My Mistake: Track Length/playlist time for Karaoke (rotation list) is certainly a good ‘add’ – when I suggested it wasn’t, I was referring (incorrectly) to the Background Music (filler) player/BGM cases. I agree it would be helpful for karaoke specific purposes. Sometimes I simply read too quickly to properly digest — wearing too many hats at times can do that to ya!

    Function keys instead of the existing shortcut method may prove problematic. I can’t recall off the top of my head, but there was a reason we required “CTRL” to be pressed first. I’ll have to run that one by Alan.

    A 0db level and ‘automatic gain control’ would also be welcomed additions, agreed.

    Alan is back at it again and working on updates/improvements. Some may not want to hear it, due to the inconsistent history of the relationship, but we are still working on KaraoQ integration as well. When that is released there will be more time for more of the core stuff you all want to see.

    DEX 3 and LYRX etc are all developed separately by a different team here – so their development cycles do not impact Karaoki’s development.


    Ryan Sherr
    Keymaster

    BTW, waveforms don’t typically assist with knowing volume levels – but VU meters will. it does sound like some of your requests are very “DJ centric” – and that’s not where we are trying to go with Karaoki. Playing playlists, total time count, etc – useful for an all-in-one live performance solution like our DEX 3 product but may be a bit overkill for our karaoke-specific product. Who knows though!


    Ryan Sherr
    Keymaster

    Here are the existing Karaoki shortcut keys — you may find them useful: https://www.pcdj.com/karaoke-software-karaoki-keyboard-shortcuts/

    Some of the features you suggested are already found in our DEX 3 software (and a few in LYRX), but I can see how they would be useful (although not sure how waveforms would help a KJ?). Good stuff, nonetheless!

    in reply to: Need help for anyone #25596

    Ryan Sherr
    Keymaster

    If this is a real inquiry, I’d try a guitar player’s user group on Facebook or the like. While some DJs certainly play music (I’m a guitar player/bass player myself), I’m not sure you’re going to get the help you need around these parts!

    in reply to: locking a playlist to preserve playing order #25591

    Ryan Sherr
    Keymaster

    What I’m saying is, providing your in the same session (haven’t exited out of DEX 3 yet after sorting) you can reset the sort order. If you shut down (exit out of DEX 3) you will be unable to reset the sort order. This is why “Lock” is a good idea…

    in reply to: Unexpected crashes #25545

    Ryan Sherr
    Keymaster

    I’m pretty stumped. I checked with tech support and they are not seeing reports of the “X” crash when existing search. Curious, does it happen after running DEX 3 for longer periods of time? If so, approximately how long? Is DEX 3 sitting idle for long periods of time before use? That is something you want to avoid, as DEX 3 runs in it’s own environment much like a game – and Windows tends to dial back graphics resources which can cause performance problems.

    Are you running any other software at the same time? (making sure to disable antivirus etc). Have you already optimized the machine (general optimizations) for live performance? If not, here’s a good guide from RANE: https://dj.rane.com/support/knowledge-base/optimizing-your-computer-for-dj-performance

    Are you using Shaders or video loops when the crash occurs?

    Please let me know. We have a test machine with about 700,000 files on it, with only 12GB of RAM and a lesser processor, and we cannot re-create a crash existing search. It does have everything to do with caching your tags, but with your machine 32GB of RAM should easily manage over 1 million tracks.

    in reply to: locking a playlist to preserve playing order #25541

    Ryan Sherr
    Keymaster

    If you’re still in the same session, you can use the “sort” and “reset sort order” option. If not, you lose the order (if you exit out of DEX 3). I’ll see about a way to ‘lock’ the order though!

    in reply to: Unexpected crashes #25540

    Ryan Sherr
    Keymaster

    I think you may have many duplicate entries or the like. If you’ve ever re-scanned folder or your drive into the DB, instead of just doing it the very first time you run DEX 3, you may have doubled up (or much more) your db. You want to initially import all songs into the DB, then nest your main music folders as favorite – when you add songs to a folder on your HD, open up DEX 3 and click on the folder you added the songs to. When you ‘see’ the songs display in the middle browser area in DEX 3 they are added to the internal DB and Search cache – so you do not also scan the folder/s again into the DB list.

    4GB of RAM is fine if you have small library (under 150,000 songs).

    By deleting the DB you would lose your playlists. However, you can right-click on any playlist in DEX 3 and export it as an mp3. Do this for all your important playlists and you can re-import them after deleting your DB file and starting fresh.

    in reply to: Unexpected crashes #25517

    Ryan Sherr
    Keymaster

    I thought I read you only had 4GB! What is the processor/speed? How many songs do you have in your DB? Could you have duplicated entries? (such as re-import folders into the DB list that were previously imported)? Are you using version 3.12.0.3 now? (check by clicking the DEX logo in the top left corner of your screen).

    I would think about starting over with a fresh DB to make sure it’s not the culprit. With DEX 3 closed, go to Documents -> PCDJ-DEX3 -> Database. In that folder delete the file labeled “database”. Re-open DEX 3 and import all into the DB (follow this guide): https://www.pcdj.com/suggested-method-importing-tracks-into-dex-3-updating-library/

    I haven’t witnessed a crash on existing search in quite a few versions, but it would still be possible if not enough RAM is available. It could be a carry over issue with the DB from a prior release.

    in reply to: Unexpected crashes #25515

    Ryan Sherr
    Keymaster

    Did you add RAM? The RAM is what manages the search cache (and likely why there is a crash when existing search etc). It sounds like 4GB simply won’t be enough to manage your library efficiently. If you’re not using an i5 or i7, that will mean even more RAM utilized. If you can double your RAM it would likely make a bigger difference than using the Nvidia card.

    in reply to: Echo #25505

    Ryan Sherr
    Keymaster

    At no point are you routing a microphone through the computer when using Karaoki. Thus there are no built in mic effects.


    Ryan Sherr
    Keymaster

    Haha! Glad I could be of some assistance 🙂


    Ryan Sherr
    Keymaster

    Good suggestions. Curious about this one though:

    “First, you should be able to ‘click’ on a singer in the rotation and then have the “SINGERS” page open (whether it is closed or in the background) to that same singers song list page.”

    When you double-click a singer in rotation it beings up their own singer screen with their songs (what’s in their queue now, and all their history). Is that what you’re asking for? Make sure you’re using the “fixed” rotation mode.

    in reply to: Blue Tacoma karaoke song is wrong with music #25364

    Ryan Sherr
    Keymaster

    Sorry, just saw the title of the track! And is this with Party Tyme? We’d have to report it to them directly, if so.

    in reply to: Blue Tacoma karaoke song is wrong with music #25363

    Ryan Sherr
    Keymaster

    What song? Not quite sure what you’re referring to, but DEX 3 plays karaoke tracks exactly how they are produced – if there is a lag it’s either the track/song itself, or you’re graphics card is struggling to keep up. Are you using your own karaoke music or Party Tyme? If the Party Tyme subscription, what track (example) is not syncing properly?

    Also, you should join our Facebook user group for quicker responses and more customer interaction – here:
    https://www.facebook.com/groups/208451843303338/

    in reply to: iTunes only loads certain songs #25362

    Ryan Sherr
    Keymaster

    Yes, most likely those songs are either still stored in the cloud and not locally (not on your hard drive) or they are songs with DRM encryption (older iTunes files had encryption applied automatically). Those would be the two main reasons DEX 3 cannot play iTunes files. Make sure the files are downloaded to your computer and also that they are DRM free.

    in reply to: Install error Ver 3.12.0.2 #25307

    Ryan Sherr
    Keymaster

    Now that’s making some sense! OK, I would try disabling One Drive (although when you go to install DEX 3, you should be able to easily choose the storage path, which shouldn’t be under ‘one drive’). Here’s how to completely disable it:
    https://www.windowscentral.com/how-disable-or-uninstall-onedrive-windows-10

    Try installing DEX 3.12.0.2 thereafter.

    in reply to: Install error Ver 3.12.0.2 #25305

    Ryan Sherr
    Keymaster

    Do you have DEX 3 open when you’re attempting to install the latest version? Are you installing it to your C drive? Could you possibly be trying to install it to One Drive (cloud) and not your local C? The error message you’re receiving is pretty specific, regarding lack of available drive space. You clearly do not have lack of drive space (or lack of requirements to run DEX 3 perfectly well for that matter). I have not yet seen this error reported by any other user.

    Do you have any antivirus/firewall software running? What happens if you disable it (both) completely and then launch DEX 3?

    in reply to: Install error Ver 3.12.0.2 #25302

    Ryan Sherr
    Keymaster

    That means exactly what it says it means, you’re out of disk space. How much room do you have left on your C drive? How many songs total imported into DEX 3 and how much system RAM?

    in reply to: Numark Mixdeck #25264

    Ryan Sherr
    Keymaster

    So what exactly is happening when you use ASIO? With the last win8.1/10 update there have been many reports of issues with WDM. It has impacted many games and some audio applications. DEX 3 runs in it’s own environment much like a game does – so it seems WDM has been problematic for some customers. MS is well aware of the issue and I’m sure they’ll patch it. ASIO would be the way to go, but if its still happening even at high latency (like you adjusted it to) than I’m at a loss.

    I have a similar machine, albeit 2.7ghz, and I can use my Denon MC7000 or the new DDJ-SX3 (have it on loan right now lol) at around 5.8ms of latency without audio issues. Just not sure why it wouldn’t place nice unless there some underlying system performance issue or conflict. I would try updating the drivers if you haven’t already.

    You should restart DEX 3 after changes made in any external ASIO control panel – just to ensure they take.

    How many tracks total have you imported into DEX 3 for testing? At 8GB, you should be fine up to about 300,000 songs in the cache (with some breathing room).

    in reply to: Problems with Background Music Player #25263

    Ryan Sherr
    Keymaster

    Try going into your Background Music settings and use the ‘Pause’ and ‘Pause and load next track’ options. That should likely prevent this from happening again. Here’s how you can change BGM playback modes: https://www.pcdj.com/karaoke-software-background-music-modes/

    Regardless, I’m actually surprised to hear this is happening with 6836. I thought it was no longer occurring in the latest beta. I’ve reported it to development.

    Also, for quicker response and user interaction, you may want to join our Facebook User Group – HERE.

    in reply to: Numark Mixdeck #25260

    Ryan Sherr
    Keymaster

    Hello, and thanks for reaching out!

    The Numark Mixdeck controller itself (the midi/script for the controller) isn’t natively (plug and play) supported. You would have to try to map the commands (buttons/sliders/knobs) with ‘LEARN’. DEX 3 only natively supports these Numark Mixdeck units:

    -Numark MixDeck Express
    -Numark MixDeck Express (2016 Edition)
    -Numark Mixdeck Quad

    It seems we never received just the ‘mixdeck’ from Numark when they were selling them. Thus no ‘map’.

    However, the audio output via the built in audio interface should work just fine. Are you selecting the Numark ASIO driver under the “select audio device’ drop down menu? What version of Windows are you using? You may need the right ASIO driver for your OS – it seems they do offer a Windows 10 driver. Here on the bottom right: https://www.numark.com/product/mixdeck

    What do you have the latency slider set to? (buffer size)

    Does your machine meet/exceed these requirements?:

    SYSTEM REQUIREMENTS: WINDOWS
    Windows: 7 / Windows 8 / Windows 8.1 / Windows 10
    2.5GHz Intel Core i3/i5/i7 / Amd Phenon (Celeron Not Recommended)
    4 GIG RAM or Better (If you have more than 120,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000 Series or better)
    DirectX/ASIO Compatible Multi-Channel Audio Interface (and/or USB audio interface)
    200 MB free on the hard-drive

    SYSTEM REQUIREMENTS: MAC
    Mac: OSX 10.9 or greater
    2.5GHz Intel Core i3/i5/i7
    4 GIG RAM or Better (If you have more than 120,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000/Iris Series or better)
    Multi-channel Core Audio soundcard (and/or USB audio interface)
    200 MB free on the hard-drive

    Important Note: The above are recommendations for standard 480p (SD) Video Mixing:
    For 720p HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 512MB dedicated video RAM
    For 1080p/1080i full HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 1GB dedicated video RAM


    Ryan Sherr
    Keymaster

    It’s been a tough go for Alan, for sure.

    Thanks for the DEX 3 feedback! However, I think if you watch these tutorials however, it’s really easy to use DEX 3 for karaoke. Now that the automatic filler music player is included, you only have to concern yourself with ‘one deck’ for karaoke (leave the crossfader to the right, deck A side) – and use load singer to load/play from rotation (and maintain rotation). There is even a new skin built in for karaoke-only use (LYRX skin). It’s come a long way in the last 8 months for karaoke: https://www.youtube.com/playlist?list=PLYCb1_l2bbb5tcLGCnrssLM9cf_RxGIQD


    Ryan Sherr
    Keymaster

    Thank you, and I will. I’m pretty sure Alan’s also subscribed to this thread so he should see an email notification and view your condolences.


    Ryan Sherr
    Keymaster

    You guys should also consider joining our Facebook User Group if you haven’t already — much more activity and customer interaction there compared to the forums. Here: https://www.facebook.com/groups/208451843303338/317500625731792/


    Ryan Sherr
    Keymaster

    The programmer for Karaoki, Alan, who was with PCDJ prior to the acquisition purchase by Digital 1 Audio in 2008, has been dealing with a very sick mother for a few months. Unfortunately, she just passed away last week. Over the last few months he’s been with her at the hospice much of the time, and running her around to various doctors. He has been working on Karaoki when possible, and we did release this maintenance release a few weeks ago – here:

    Karaoki is developed separately from the rest of our lineup, as you all likely know. Once things return to a ‘state of normality’ for Alan he will be able to spend more time coding.

    I still wouldn’t expect much in the way of new features for some time. You do have options, like the DEX 3 upgrade offer we just issued. We have had a lot of Karaoki users purchase DEX 3, mainly due to native support for all video file formats (and now that it has singer rotation, singer/song history, key control, filler music player, etc). Regardless, Karaoki continues to be very popular for us, and with a few tweaks etc I’m sure it will endure.

    Karaoki is and will continue to be supported. It has a rich feature set right now that’s highly competitive in the marketplace, although development has been slower than anyone, Alan included, would like.

    in reply to: This video skips and freezes #25193

    Ryan Sherr
    Keymaster

    Hello tdh10,

    So are you now using a computer with a dedicated graphics card? What are all the specifications of your new machine, specifically processor, amount of RAM, and Graphics card? Are you using DEX 3.11.0.2 at this time?

    If you mix/play HD videos you need a machine that has a dedicated graphics card – and you need to make sure DEX 3 is using it for all video processing. This guide will show you how to do that: https://www.pcdj.com/making-sure-dex3-vdj-software-uses-dedicated-graphics-card-windows/

    If you have a massive library of music, you also need the right amount of system RAM to manage it in the cache (for instant searching etc).

    Are you using a Pro Audio USB interface? If so, which one? Keep in mind the latency (buffer size) of the audio interface can impact playback performance as well – you may simply need to bump it up a couple settings.

    You can also try disabling “SHADERS” if you have them running – they will each up graphics resources.

    I would also join our PCDJ User Group – much more activity and user interaction there. You would get much quicker responses from our users. Join here: https://www.facebook.com/groups/208451843303338/317500625731792/

    in reply to: history order problems #25132

    Ryan Sherr
    Keymaster

    I checked my list, order is fine. What version of DEX 3 are you running right now? Songs only go into history if they are played continuously for more than 20 seconds as well – so keep that in mind. You also do not need to highlight songs to sort – just use the sort button and it will sort all results in the list you’re already in/have open.

    You may want to submit a support ticket for this one as well – so our techs can have a look.

    in reply to: Virtual DJ vs PCDJ VJ? Which is better? #25023

    Ryan Sherr
    Keymaster

    PCDJ VJ was discontinued over 8 years ago. It was licensed via VDJ at that time, prior to us bringing in all new development staff and restructuring. DEX 3 is our replacement. Unfortunately, none of our products will run on Vista – it’s Win7 and up, or macOS. I would say try the free trial of DEX 3 but you would need to do so on a win7 (or higher) machine.

    in reply to: Delay to load a song in either deck #25021

    Ryan Sherr
    Keymaster

    You’re welcome! Let us know how it goes.

    in reply to: Delay to load a song in either deck #25019

    Ryan Sherr
    Keymaster

    We buffer the entire track into RAM – and also need breathing room. It’s the access to processing power and memory that impacts track loading time. However, after reviewing your specifications, I’m pretty sure this is due to the processor you’re running. The benchmark tests for the AMD A6-44M APU are very low – see this chart: https://www.cpubenchmark.net/cpu.php?cpu=AMD+A6-4400M+APU&id=29

    Your CPU’s comes in even lower than the i5 2.2 ghz (which is below our minimum system requirement). The AMD processors just aren’t that great in general with many DJ software applications, including DEX 3. A couple of our competitors have stopped supporting them entirely. You really want to use an i5/i7 processor that’s at least 2.5ghz.

    If you’re running the very latest VDJ8 version I’d be surprised if things run smoothly — but they may do some specific optimizations for slower CPU’s (and I doubt video would work very well at all). Older VDJ versions will likely run fine on a machine like that. We’re definitely using CPU threading, RAM, and your GPU in a very modern way.

    Bottom line, I don’t think reloading will help, unfortunately.

    in reply to: Delay to load a song in either deck #25015

    Ryan Sherr
    Keymaster

    If you plan to use this machine for DJ purposes only (which would always be the recommendation) you could try re-installing windows fresh, installing/updating drivers for all hardware, and then re-install DEX 3 and see how things run. Keep things as bare bones as possible – not even antivirus.

    in reply to: Delay to load a song in either deck #25014

    Ryan Sherr
    Keymaster

    That’s apples to oranges – iTunes doesn’t buffer tracks entirely into RAM (no more than 20 seconds at a clip) and doesn’t have instant start, hot cues, loops, effects etc – our buffering/playback engine is a lot more advanced than consumer media players like iTunes. We definitely need RAM available for proper/quick buffering – since the tracks are taking so long to buffer into RAM, something must be impacting DEX 3’s ability to do so in a timely manner.

    How many tracks total do you have in your library? 8GB of RAM will manage about 150,000-200,000 songs total in the cache. If you have more, you’ll need more RAM.

    What is your processor? What’s the speed? What graphics card?

    Please answer these questions as they will help to determine cause.. If you’re machine is equipped with a Celeron or AMD processor, or a processor under 2.5ghz, this may also be a big part of the issue.

    If you’re machine does meet the specification requirements – it may not be performing properly or you have other applications running/eating up valuable resources. Here’s our optimization guide: https://www.pcdj.com/optimize-your-dj-computer-for-video-mixing/ The guide says it’s for ‘video mixing’ but it’s a generic guide for system optimization as well.

    in reply to: Delay to load a song in either deck #25008

    Ryan Sherr
    Keymaster

    That’s an indication of not enough resources (processing power/RAM). When you load a track to a deck in DEX 3 it buffers the entire track into RAM – normally, on a machine that meets/exceeds our system requirements and that’s in proper working order, it takes all of 3 seconds to fully buffer (but you can click play as soon as the track loads and it will not catch up to the ‘loading’ bit).

    You may have too many songs in the cache for the amount of RAM you have on your machine, or the system doesn’t meet/exceed our requirements. What are you running for processor, amount of RAM, and graphics card? Approximately how many tracks total in your database?

    Here’s what you need (minimum) to run DEX 3 efficiently (more songs you have, the more system RAM you’ll need):

    SYSTEM REQUIREMENTS: WINDOWS
    Windows 7 / Windows 8 / Windows 8.1 / Windows 10
    2.5GHz Intel Core 2 Duo / Core 2 Quad / Core i3/i5/i7 / Amd Phenon
    4 GIG RAM or Better
    Video card: Intel HD 3000 Series Graphics Card or Better
    DirectX/ASIO compatible multichannel soundcard
    200 MB free on the hard-drive

    SYSTEM REQUIREMENTS: MAC
    Mac: OSX 10.9 (Mavericks) or greater
    2.5GHz Intel Core 2 Duo / Core 2 Quad / Core i3/i5/i7
    4 GIG RAM or Better
    Video card: Intel HD 3000 Series Graphics Card or Better
    Multichannel Core Audio soundcard
    200 MB free on the hard-drive

    in reply to: Unexpected crashes #24946

    Ryan Sherr
    Keymaster

    Thanks! If DEX 3 wasn’t assigned to use your Nvidia card, than it was using your other shared graphics card to process the shader – that could have cause it, possibly anyway. Let me know how things go moving forward!

    in reply to: Unexpected crashes #24944

    Ryan Sherr
    Keymaster

    Hello, azrandyusa.

    The machine you’re using is under-spec for DEX 3. The processor speed is below the 2.5 minimum. The 4GB of RAM is the bare minimum. With the processor/RAM combo, you may only be able to import around 120,000 songs total into DEX 3. The tag/search cache (internal database) won’t have enough breathing room buffered into RAM. I really recommend an i5 or i7, 2.5ghz or above, a minimum of 8GB of RAM (more if you have a very large library) and if you’re using HD quality content, a dedicated graphics card is required. Your machine is not equipped with one unfortunately (they are gamer type machines).

    in reply to: Unexpected crashes #24939

    Ryan Sherr
    Keymaster

    Sorry to hear that. We’re not seeing support tickets that would indicate this is a ‘normal’ issue with v3.11.0.1. Are you using Shaders? That’s the only thing that’s ‘new’ and they can be very GPU intensive. Have you made sure DEX 3 is using your dedicated graphics card for all DEX 3 graphics processing? Here’s how you can, if not: https://www.pcdj.com/making-sure-dex3-vdj-software-uses-dedicated-graphics-card-windows/

    You can also select “no shader’ from the shader drop down menu and see if the crashes still occur. Are you doing anything in particular when the crash/es happen?

    You may want to submit a support ticket on this as well so support/development can review – do that on this page:
    http://dex3.pcdj.com/

    Also, do you use a DJ controller or pro audio usb interface?

    in reply to: Issue with rotation #18679

    Ryan Sherr
    Keymaster

    Hello Mark,

    When you right click in the rotation list and go to rotation options – do you have either “auto delete” or “auto remove” enabled? Make sure they are not enabled – and singers will remain in rotation even without songs. We have seen the toggle ‘weird’ thing show up a few times, so we are looking into that. Toggling ‘in rotation’ off and then on again does usually fix it.

    Are you using the new version we released last week? If not, grab it here:

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