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  • in reply to: Unexpected Crashes #27000

    Ryan Sherr
    Keymaster

    How much music in DEX 3, how much system RAM? I’ve also seen a corrupt user profile cause this issue (where DEX 3 can’t save anything). A permissions issue preventing DEX 3 from “writing” data to documents, where the PCDJ-DEX3 folder resides.

    The issue with the crash: Keep in mind you shouldn’t use any other applications while running DEX 3 during live performance – that’s a big live performance computer ‘no no’ in general, but more importantly, if the other application needs to access your graphics card like karafun will do it can cause issues with DEX 3. DEX 3 runs in it’s own environment very much like a ‘game’ does – and thus runs all graphics processing (from interface to extended display) through the graphics card/driver. The interface is “drawn” by the graphics card. Thus, anything else accessing it like karafun will and eating into graphics resources could certainly cause a problem and/or a crash.

    in reply to: Unexpected Crashes #26998

    Ryan Sherr
    Keymaster

    What version of DEX 3? That usually means it’s not able to ‘save’ upon shut down. You are exiting out of DEX 3 first, before shutting down the machine?

    in reply to: Gigaport HD+ compatibility #26995

    Ryan Sherr
    Keymaster

    Yes, it should indeed work well for multichannel output from DEX 3 with ASIO support under win10. That’s a newer generation HD+ card. It will work with Karaoki, but only with direct sound (since Karaoki doesn’t support ASIO).

    in reply to: Trying to play MP4 tracks #26982

    Ryan Sherr
    Keymaster

    I assume that on this same machine you can load/play mp3+G files without issue? Just want to check on that to make sure it’s not a audio driver related issue. If it is indeed mp4 files only, then it’s unfortunately codec related. There are three packs you can try that we know have worked for many Karaoki customers to play various video formats – but if all three don’t work, there isn’t a whole lot that you can do to make them work, other than a fresh install of windows (and make sure you don’t load any other media software). It’s about finding the right combination of file format, codec, and graphics card drivers – and something the major formula doesn’t materialize. If you play a lot of video files you may want to try LYRX — as it’s built on our DEX 3 technology and plays all video formats natively: http://www.lyrxkaraoke.com

    in reply to: Copying 'show' and 'singer' data to a different pc #26981

    Ryan Sherr
    Keymaster

    Here’s how: https://www.pcdj.com/karaoki-transferring-all-data/

    Keep in mind that you will need to store the karaoke songs in the exact same ‘path’ as the older machine in order for your transferred data to work.

    in reply to: Searching the forum #26980

    Ryan Sherr
    Keymaster

    The main “search” icon (top right of any page on this website) will search everything – including this forum, the blog, and all other web pages.


    Ryan Sherr
    Keymaster

    Yes, this is already supported in DEX 3, but you currently have to use the built in LYRX skins (you have two LYRX skins you can switch to in options under the ‘general’ tab – each has a slider for multiplex files). We plan to add the function to the main DEX 3 GUI soon!


    Ryan Sherr
    Keymaster

    It should be displayed under the check for updates option in Karaoki — unless the version you have installed is over a year and a half older? You can find the latest public beta here: https://www.pcdj.com/karaoke-software-try-karaoki-beta-0-8-7039-with-new-skin/


    Ryan Sherr
    Keymaster

    Other’s have asked about a history search from the singer data screen – I’m pretty sure Alan, the developer, has added it to the to-do list. OGG will likely never be supported in Karaoki. It is in LYRX.

    in reply to: Unexpected Crashes #26944

    Ryan Sherr
    Keymaster

    Curious, did you go back and test the files that you loaded when the crashes occurred? Meaning, if they cause another crash when you attempt to load and play them, there may be something corrupt with the files themselves (and we’d like a copy of the files in question if so). Also, be sure to follow this optimization guide to ensure it’s not something else underlying causing the issue: https://www.pcdj.com/dj-software-windows-10-system-optimization-guide/

    in reply to: Using PCDJ DEX software, what controller for Mobile #26919

    Ryan Sherr
    Keymaster

    Hey CP101, I highly suggest you post this on our Facebook User Group – which is a lot more active than these forums so you should receive rapid responses. You can join here: https://www.facebook.com/groups/208451843303338/

    If you need 3 mic inputs, like most KJs desire, than the SX3 is a great option. Or, do what many do, use a separate mic mixer for karaoke and use a basic DJ controller – something like the DDJ-SB3 would work great.

    in reply to: Database Problem #26882

    Ryan Sherr
    Keymaster

    Thanks, and you’re welcome!

    in reply to: Key Change will not drop down correctly #26880

    Ryan Sherr
    Keymaster

    Are you using DEX 3.13.0.6? I know development improved the key adjustment and the precision of it in one of the last 2 updates.

    in reply to: Downloaded Party Tyme files #26879

    Ryan Sherr
    Keymaster

    Files can only be downloaded to the dedicated Muvika folder on your C drive — they do not permit for files to be stored on removable storage devices. It would give hackers and easier method to defeat the DRM system. I don’t think they have any plans on changing it, but I understand the benefit.

    You guys should think about joining our Facebook user group – it’s a lot busier than the forums 🙂 Here: https://www.facebook.com/groups/208451843303338/

    in reply to: Database Problem #26878

    Ryan Sherr
    Keymaster

    Please check your spam/bulk email – your support ticket was answered the day after your submitted it (Yahoo, hotmail, and quite a few others ALWAYS place PCDJ emails in spam/bulk email) .

    Remember, after you initially import all songs into the master database ‘list’ — you can update DEX 3 with new songs by simply opening up DEX 3 and clicking on the folder where the songs are (in the folder they ‘live in’ directly). Once you click on the folder and you ‘see’ the songs load in the middle pane of the library they are added to the internal database and search cache (for good). This is what support wrote you back with. This is also why you want to nest your main music folders under ‘favorites” in DEX 3 for direct/easy access.

    Unless Spotify changes their policy and permits commercial use, we aren’t going to take the (considerable) time to add support. SoundCloud Go+ is a good option now, and will get better.

    in reply to: Issue with rotation #26865

    Ryan Sherr
    Keymaster

    I have not heard back from development yet but he is on fall break (the Karaoki developer is in the UK). I’ll shoot him an email and follow up when I hear back!

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #26856

    Ryan Sherr
    Keymaster

    Thanks, Karl. It would be a good ‘option’ for those that want it. I always want my logo showcased, bottom left hand side of the screen with about 60% opacity. An option to disable shaders when playing a regular video file would be a nice add.


    Ryan Sherr
    Keymaster

    You can already do this, Karl. That’s a “shader” displaying on screen. There is a drop down menu at the top of DEX 3 for “shader” where you can select other shaders to display on screen. You can also install and add other shaders for visualizations – here some more info: https://www.pcdj.com/dex-3-visualizations-shader-round-up/

    in reply to: Pioneer DDJ-SX3 and Dex3 #26830

    Ryan Sherr
    Keymaster

    There is definitely a way to scratch with the SX3, I’ve witnessed it myself and it’s part of the script. There is a toggle button on the controller to enable scratching. I am having a hard time recalling with one however. I think it may be the slip button or the slot button, but it’s definitely possible. I’ll ask a tech here and response later!

    in reply to: Pioneer DDJ-SX3 and Dex3 #26828

    Ryan Sherr
    Keymaster

    Your screenshots didn’t publish for some reason — but you can email them to me at rsherr (at) pcdj.com.

    It may simply be that scrubbing (not scratching) with the jog wheels isn’t supported in our script. I believe that may very well be the case, but you can ‘scrub’ in scratch mode. Pitch bend also works with the jogwheels, but it’s incremental and uses key lock when bending so it’s not all that audible.

    So I’m clear, you CAN scratch, right? If so, you should also be able to move through the song in scratch mode, no?

    in reply to: Updates #26819

    Ryan Sherr
    Keymaster

    Keep in mind SYNC also works based on the position of the crossfader on screen. SYNC will only sync if it’s pressed on the side that the crossfader is not on. So if you’re playing something in Deck A, and want to sync deck B, make sure the crossfader is at least slightly on the Deck A side and not on the B side or SYNC won’t try to lock/sync.

    in reply to: Pioneer DDJ-SX3 and Dex3 #26818

    Ryan Sherr
    Keymaster

    Hello,

    First, you do not need to install a script. It’s already included in DEX 3. Are you running version 3.13.0.6?

    There is a button on the controller that will turn on the jog wheel for scratching and when off, it will work for pitch bend (which bends with key lock on, so it’s not always easy to hear the tempo change). It’s not mapped to scroll through the DEX 3 browser however.

    In options, under audio routing, from ‘select audio device’ you need to select the Pioneer ASIO option (if it’s windows, if MAC just select the Pioneer option). Deck A-D should all be set to outputs 1+2. Headphones 3+4. ALL OTHER options can be set to none/no audio. Do NOT put a tick in the box to disable crossfader and volume control.

    Also, under the “general” tab in options, make sure “reset deck after load” is NOT ticked off – that option needs to be off for proper DJ controller support.

    That should do it.

    in reply to: Updates #26815

    Ryan Sherr
    Keymaster

    Both buttons have to be ‘on’ for sync to work, although maybe I’m not fully understanding the issue.

    DEX 3 RE is our basic entry-level DJ application, so while some tweaks and performance improvements will be made here and there, the bulk of ‘new features’ and improvements there within will take place in the full version of DEX 3 (pro).


    Ryan Sherr
    Keymaster

    Codecs can be finicky. What works for one may not work for another. Other applications can also install codecs that conflict. Usually, users have the most success with the Klite mega codec pack – here: https://codecguide.com/download_k-lite_codec_pack_mega.htm

    Most Karaoke software, especially those that have been in development more than a decade, like Karaoki, are built on very similar CDG playback code/technology. It’s not all that conducive to supporting video playback natively (almost all of the deeply rooted karaoke software products on the market require codecs to play video for this reason).

    If you plan to play a lot of video, you may want to check out LYRX as an alternative – which is built on our DEX 3 technology with our own native video decoder. No codecs are necessary. It’s here: http://www.lyrxkaraoke.com While it may lack some of the deeper functionality and customization that Karaoki provides, it now has the professional features users have requested since it was first launched over a year ago.

    in reply to: PCDJ Red 5.1 #26798

    Ryan Sherr
    Keymaster

    Are you trying to install it on Windows 8 or 10? It won’t work on a newer Windows OS, especially 64bit.

    in reply to: Issue with rotation #26783

    Ryan Sherr
    Keymaster

    Create a backup – go to options -> utilities -> Backup and it will save all your data. The backup zip file will be stored in Documents -> PCDJ Karaoki -> Backups. That’s the file we need.

    in reply to: PCDJ crashes on startup when Logitech G613 connected #26780

    Ryan Sherr
    Keymaster

    No method to stop the automatic detection of controllers unfortunately. It’s (usually) a good thing. DEX 3 will even detect HID/MIDI devices in real-time while already running (which is why I find it a little odd that when you re-connect after DEX 3 is already running that you do not have a crash when DEX 3 detects it).

    in reply to: Issue with rotation #26779

    Ryan Sherr
    Keymaster

    Yes, he asked for a copy of your database file. Can you zip it up and email it to me? rsherr(AT) PCDJ (Dot) com

    in reply to: PCDJ crashes on startup when Logitech G613 connected #26777

    Ryan Sherr
    Keymaster

    If it’s a USB HID device, DEX 3 does scan for them on startup (since many DJ controllers are HID or “HIDI” these days). This makes it so that you can can use ‘learn’ to map controllers we don’t already natively support. There must be something with how that particular dongle sends messages back to DEX 3 that’s causing the error. We’ll try to look into it. May need to get one of those logitech dongles in order to do so.

    in reply to: Issue with rotation #26753

    Ryan Sherr
    Keymaster

    Hi Mark, and thanks for the video! Under rotation options, do you have “auto remove” selected? Can you possibly share a screen capture of your rotation settings?

    in reply to: Track Skipping #26696

    Ryan Sherr
    Keymaster

    Glad to hear you resolved it!

    in reply to: Track Skipping #26694

    Ryan Sherr
    Keymaster

    That usually indicates an underlying system performance issue. Which PCDJ product are you using specifically? What are your computer system specifications, specifically processor, amount of RAM, and graphics card? How many tracks in the database, and are you using a professional audio interface or just your built in audio card?

    in reply to: Questions on hot cues, loops, and sync #26692

    Ryan Sherr
    Keymaster

    Cool! DEX 3 does allow you to store and recall loops (so basically, they work like ‘cues’). Although not all DJ controllers will support this function as it’s fairly new in DEX 3 – so only the latest DJ controllers we’ve mapped with support the function. We do plan to add support for a ‘shift + cue’ to delete cue points. Keep in touch, and we’ll keep you posted.

    in reply to: Questions on hot cues, loops, and sync #26690

    Ryan Sherr
    Keymaster

    LEARN will only work for controllers we do not already have a MAP for. Since we natively support the Beatmix 2, the map is the map. Furthermore, the only way (on any controller currently) to delete cue points is to press and hold the CUE button you wish to clear. That will not always be the case, but it’s how the function works in DEX 3 by default right now.

    I’m not sure what you’re asking about cues/loops, but they are not tied together. Loops are automatically quantized, so they snap to the nearest beat automatically.

    SYNC will work, but is crossfader dependent. Meaning, you want to press sync on the opposite deck to where the crossfader position is. If it’s past the 50% (neutral) position, say on the deck A side, you would press SYNC on the deck B side to sync. It will not sync if the crossfader is on the side that you’re pressing sync on. Someone difficult to explain, let me know if this makes sense!

    in reply to: Deleting singers from the queue list #26689

    Ryan Sherr
    Keymaster

    What version of Karaoki are you using? For the last 3 years, in fixed rotation mode, to remove a song from a singers personal queue you would double-click their name which brings up their singer data screen (and their queue). Just untick the check box next to the song you wish to remove from their queue. That’s all you should have to do. You wouldn’t ‘delete’ unless you’re using an old Karaoki version in the old (now defunct ‘list mode’). Right click in the rotation list and in rotation options make sure you’re in ‘fixed’ mode. You can also download/install the latest Karaoki version from this page: https://www.pcdj.com/karaoke-software-try-karaoki-beta-0-8-7039-with-new-skin/

    in reply to: roland 707m #26679

    Ryan Sherr
    Keymaster

    It won’t be the ‘near future’ — but we’re in the process of attempting to get one shipped to us from Roland to map. I haven’t heard back, yet.


    Ryan Sherr
    Keymaster

    What do you mean by “switchable the pitch”? Just curious. SYNC is cross-fader position dependent right now, so make sure that the crossfader is on the opposite side of the deck you press SYNC on for it to attempt synchronization properly. Just a tip 🙂

    in reply to: Auto Mix Time Changing #26662

    Ryan Sherr
    Keymaster

    I haven’t viewed any reports of this thus far, but I’ll have some of our techs test. Automix limit track means DEX 3 will mix on 3 minutes into the track to the next track (instead of mixing at the end). Just wanted to make sure that’s clear.

    in reply to: MP3 and cdg -> MP3+G #26640

    Ryan Sherr
    Keymaster

    Not that I’m aware of. That comes from the CDG file directly.

    in reply to: MP3 and cdg -> MP3+G #26638

    Ryan Sherr
    Keymaster

    You can either zip them up together (so both the mp3 and cdg are in one zip file), or just leave them as they are. An MP3+G is actually 2 files — one mp3, and one cdg. As long as they are labeled the same and stored in the same folder on your computer, they will work fine in any karaoke software, including ours.


    Ryan Sherr
    Keymaster

    You can create a songbook pretty easily with DEX 3 right now. See here: https://www.pcdj.com/dex-3-pro-tip-creating-a-karaoke-song-book/

    How would you envision ‘autotune’ to work? It seems to me you’d need to then route your mic input through DEX 3 – not something I see many pro KJs doing.

    in reply to: Think my present laptop isn't up to the task #26618

    Ryan Sherr
    Keymaster

    Glad to hear that!

    in reply to: inserting special request into auto play #26594

    Ryan Sherr
    Keymaster

    I think that would be good, providing you can disable it – as you may simply not want to play that song at all anymore (thus removed from the sidelist). We have a function like this in some prior products (‘send track from deck A to waitlist’ etc) and did plan to add something similar to DEX 3.

    in reply to: inserting special request into auto play #26592

    Ryan Sherr
    Keymaster

    The track in the deck will simply be replaced by the song you loaded to the same deck, it will not be placed back into the sidelist. I can see how that may be useful though, and it’s an interesting way to do it (would have to be a ‘setting’ though, not automatic, me thinks).


    Ryan Sherr
    Keymaster

    You can use the text/image/video overlay feature for really in-depth and visually stimulating ads etc, but the ‘scroll’ for signers and more is already in our ‘to-do’. It’s a big list. 😉

    in reply to: VST/DMX support in DEX3? #26557

    Ryan Sherr
    Keymaster

    There are no plans to support VST’s again, at least not right now. They don’t play nice on MAC and we only maintain ‘one DEX 3 code’ for all supported OS’s, for various reasons. VST’s can also cause various issues. When we did support VST in the past, support here was inundated with support tickets regarding VST related issues. We will be improving our existing effects engine and adding more effects as we move along however.

    in reply to: Think my present laptop isn't up to the task #26507

    Ryan Sherr
    Keymaster

    You want something pretty snappy for DEX 3 – it uses a unique (and quite advanced) buffering system. The way it utilizes graphics processing is a lot like a game, as well. Not a simple ‘video player’ with the usual latency. When you max out all three initial activation’s you can simply request a code reset using our ticketing system. Submit a ‘new support ticket’ via this page.


    Ryan Sherr
    Keymaster

    Great! Some users have asked about how to ‘mark someone last’ in rotation. We’ve always had the newly added singer go the bottom of the list, in all our pro karaoke show hosting products (including Karaoki, which has been on the market for 13 years). We do have this somewhere on our ‘to-do list’. A customer recently explained to me how they would envision it working and it made a lot of sense.

    You can drag and drop to re-order singers, and if you double-click a singers name it will move them all the way to the top of the list. Just some tips, for now.

    BTW, you should join our Facebook User Group — a lot more active these days than these message forums. Here

    in reply to: DEX 3 And Songbook DB #26483

    Ryan Sherr
    Keymaster

    Copy/Paste — Easier said than done. DEX 3 doesn’t really ‘interact’ with the underlying OS. Unlike other DJ software, DEX 3 runs in it’s own environment much like a game does (which is why there is ‘one code’ that can be deployed to Windows and MAC, and we do not have to maintain separate versions). This means we literally had to write every feature/function – even items like ‘drag and drop’. For example, it was only recently that we added the ability to drag files from explorer/finder into the browser — a 4 week project. Copy/Paste from a third-party application would have to be written from scratch. Others have requested it and it’s already in our big to-do list, but I don’t expect it soon.

    in reply to: History not showing on dex3. #26480

    Ryan Sherr
    Keymaster

    I just tested in the latest DEX 3 update (version 3.13.0.4) and history is being stored/saved properly on my end.

    in reply to: History not showing on dex3. #26479

    Ryan Sherr
    Keymaster

    History is stored automatically providing songs are played for more than 20 seconds in a deck. Singer data/history is only stored if you use the new rotation list and use “load singer” to load/play songs from rotation. Also, after every session of using DEX 3 you need to exit out of the software the regular way – by using the X button and waiting for it to ‘save’. DEX 3 saves all data (history, lists, settings) upon proper shut down at the end of a session.

    To search for singer/song history, click on history, and use the search box. Type in S:Singers name. So after the color put in the singers name (no spaces).

    Also, be sure you do not have one of the library filters applied (above global browser you have buttons for audio/video/karaoke/all). Either have ALL selected (which clears all filters) or Karaoke.

    Let me know if you still do not see history populate!


    Ryan Sherr
    Keymaster

    We’re working on it 🙂


    Ryan Sherr
    Keymaster

    Normally, karaoke songs do not have ANY tags – they simply have file names. That’s due to the popularity of zip files, which most karaoke host use. I don’t think I’ve ever seen a traditional karaoke track that has “karaoke” anywhere in the file name. Definitely not zips, possibly with unzipped mp3+G.


    Ryan Sherr
    Keymaster

    StarMaker2020 — we are working on our own remote singer/song request system for DEX 3 (the basic version will be free for DEX 3 users as well). It will automatically sync with your DB, among other things. No public release timeline just yet!


    Ryan Sherr
    Keymaster

    Yes, we’ll find another method for video files. Also, keep in mind the color coding option for now. Just highlight all tracks listed in your karaoke folder(s) and click a color code option (you could do the same for your mp3+G/zips as well). That way, when performing searches, you’ll be able to immediately visually ‘see’ which tracks are karaoke, and which are not. Temp solution!

    in reply to: singer data rotation problem #26345

    Ryan Sherr
    Keymaster

    Are you using the LATEST version? If so, you want to be using FIXED rotation, not the old ‘list mode’ which hasn’t been updated/worked on in years. If your right-click in rotation, select ‘rotation options’ and make sure you’re in fixed mode – ticking boxes should send songs to the singers queue no problem. If you’re not sure if you have the very latest Karaoki version, do not download it from the support page – simply download and install the free trial from this page with your existing version closed to update it: https://www.pcdj.com/karaoke-software/free-trials/karaoki-free-trial/

    Let me know if that issue still persists.

    Otherwise, do you know WHICH old version of Karaoki you were using, specifically? There have been hundreds of builds over the last 15+ years.


    Ryan Sherr
    Keymaster

    Good to know on WAV+G 🙂

    We plan to add a way to tag video files as karaoke files – and I’ll send your suggestion to development. We have quite a few irons in the fire right now, so it won’t likely be a ‘soon’ thing, but we shall see.


    Ryan Sherr
    Keymaster

    Hello Doug,

    Video files will display under the video filter – thus MP4 files will display when selecting “video” or “all”. Mp3+G will display under “karaoke” and/or “all”. I’m honestly not sure if WAV+G are supported, but if they are, they will also display under “karaoke” and/or “all”. It’s based on the file format exclusively. What some users do, however, is color code their tracks instead of using filters. See this guide: https://www.pcdj.com/dj-and-vj-software-quick-tip-color-coding/

    Also, if you want a quicker response our Facebook User Group is much more active than the forums. You can check it out/join here: https://www.facebook.com/groups/208451843303338/

    in reply to: updates #26321

    Ryan Sherr
    Keymaster

    if you changed tags outside of DEX 3, and not locally in the application, then you will want to re-import the songs from scratch. Start by deleting the DEX 3 database file from Documents -> PCDJ-DEX3 -> Database. Delete the ‘database’ file in that folder. Then launch DEX 3 and re-import the songs and the new tag data will be used.


    Ryan Sherr
    Keymaster

    Thanks, and I’m simply not sure if that’s going to be possible in DEX 3 without a major re-write of the video engine. Just being honest! DEX 3 runs like a “game” and the way the screen 2 lyrics/video window works is pretty unique. DEX 3 runs in it’s own environment, much like a game, and I don’t recall the exact conversation I had with development about this in the past, but that does present issues for having a ‘third’ interface (screen 3). We’ll have to see. We do plan to introduce a news ticker/singer scroll fairly soon, so it will display while songs are playing (across the bottom of the screen).

    in reply to: Saving cued songs in a playlist #26308

    Ryan Sherr
    Keymaster

    ongunb – yes, that’s how it works from the sidelist. Song are automatically removed as they are played. If you want to re-reference songs that you placed in the sidelist, create a USER LIST first of all the songs. Then, you can right-click in the middle section of the browser (where you see your songs) and select “send all to sidelist/automix list”. That will send all the songs from your created user list to the sidelist (and the songs will remain in the created user list, too). You can also click on HISTORY to view songs that you’ve played for more than 20 seconds (in the order you played them).

    in reply to: Import Cue Points from Virtual DJ #26306

    Ryan Sherr
    Keymaster

    That’s a no. Their method of cue point storage is also quite a bit different from ours. We could explore a method for doing this, but that would take time away from other more substantial development efforts. I believe there was some third party tool that allowed DJs to move cue point data from one app to another, and they were reviewing DEX 3 to see about offering support. I don’t think that ever came to fruition, however.

    in reply to: Karaoke intro changes colour #26273

    Ryan Sherr
    Keymaster

    Can you email us an example file? Not sure what’s going on so we’ll need to review a file that has this problem. You can email it to rsherr AT PCDJ dot com.

    in reply to: Load songs from search #26272

    Ryan Sherr
    Keymaster

    That means you have dead links in the internal database/search cache. It means those particular entries in the database, those songs, are not in the same physical location on your computer (or external hard drive) as they were when you first imported them into DEX 3. Keep in mind if you move songs that were already imported prior, and simply clear the database list or the like and re-import the songs again from a different location, the dead links/old entries will still be present in the internal database and search cache until you remove them. Try right-clicking in the database list in DEX 3 (where you see your songs) and select “remove dead files”. Give DEX 3 some time to ‘think’ and it will come back with a number of dead files found/removed.

    If you use an external hard drive for your music, it could be that your hard drive letter was changed on you by Windows – a common issue. If you always make sure to plug in your hard drive prior to booting up your computer Windows should not re-assign the drive letter, and thus won’t break the links in DEX 3.

    Let me know how it goes!


    Ryan Sherr
    Keymaster

    Usually, simply using the ‘rebuild search db” function during a session will add anything in your cases to the search cache – without having to restart (when you restart Karaoki it does automatically rebuild the search DB). Can you try this with the new version of Karaoki? Download/Install from this link with your version closed to update now — let me know if the issue persists!
    https://www.pcdj.com/downloads/karaoki/pcdj_karaoki_setup_0.8.7039.exe


    Ryan Sherr
    Keymaster

    It’s a good suggestion — and something already on our ‘to-do list’ 🙂


    Ryan Sherr
    Keymaster

    Unfortunately, Spotify is actually off limits to DJs – it’s not legal for commercial use (home use only). Algoriddim got in bed with them when they had a very ‘consumer’ oriented DJ software product. They are also the only company with solid API/SDK access – others that have tried to integrate using their SDK end up with very bad bandwidth issues and throttling. One DJ software in particular removed support for Spotify after launching it due to the various issues.

    The GOOD news is we’re about to launch support for SoundCloud Go+ in DEX 3 – which is SoundCloud’s new competitive subscription to Spotify. They have over 200M+ songs – from popular and up-and-coming artists. It’s all the stuff Spotify has, and more. It’s only going to cost $9.99 a month, as well.

    in reply to: DEX3 stops working as soon as it is loaded #26103

    Ryan Sherr
    Keymaster

    That’s good news, although I would still strongly consider upgrading your machine when/if you can. You will not need your key, the software should still be activated.

    in reply to: DEX3 stops working as soon as it is loaded #26101

    Ryan Sherr
    Keymaster

    One other thing it could possibly be (although with the specifications of the computer you’re running, you will likely have other performance issues with DEX 3 regardless): Did you have a 32bit version prior to updating? You can’t have both the 32bit version and 64bit version of DEX 3 installed at the same time. If you see more than one DEX 3 installed in “programs and features” – un-install both, then only install the 64bit version. See if it then opens up.

    in reply to: DEX3 stops working as soon as it is loaded #26100

    Ryan Sherr
    Keymaster

    Unfortunately, the computer is well under-specification for DEX 3. It could simply be that when DEX 3 tries to load the shaders (which is has on by default, and only added in 3.11) when it opens, it causes a crash. Here’s what you need MINIMUM to run DEX 3 (do you have another machine you can use?):

    SYSTEM REQUIREMENTS: WINDOWS
    Windows: 7 / Windows 8 / Windows 8.1 / Windows 10
    Intel Core i3/i5/i7 – AMD Ryzen 3000
    4 GIG RAM or Better (If you have more than 100,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000 Series or better)
    DirectX/ASIO Compatible Multi-Channel Audio Interface (and/or USB audio interface)
    200 MB free on the hard-drive

    SYSTEM REQUIREMENTS: MAC
    Mac: OSX 10.9 or greater
    Intel Core i3/i5/i7
    4 GIG RAM or Better (If you have more than 100,000 songs we’d recommend at least 8GB)
    Video Card: Dedicated Graphics Card with at least 512MB (or Intel HD 3000/Iris Series or better)
    Multi-channel Core Audio soundcard (and/or USB audio interface)
    200 MB free on the hard-drive

    Important Note: The above are recommendations for standard 480p (SD) Video Mixing:
    For 720p HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 512MB dedicated video RAM
    For 1080p/1080i full HD videos: At least 4GB of RAM, 8GB recommended, a video card with at least 1GB dedicated video RAM

    in reply to: DEX3 stops working as soon as it is loaded #26098

    Ryan Sherr
    Keymaster

    Are you using the latest update, version 3.12.0.3? Typically this is either an issue engaging your audio device on startup, or a database issue. If you have any USB or HID devices connected, such as a mouse or other device, try disconnecting all and reopen DEX 3. If it still doesn’t launch, you can then try deleting your preferences and see if DEX 3 launches thereafter. With DEX 3 closed, go to Documents -> PCDJ-DEX3 -> Settings. In that folder delete the file labeled ‘preferences’ and then try loading DEX 3 again. Let me know how it goes!

    in reply to: Bluetooth Speakers with DEX3 #26096

    Ryan Sherr
    Keymaster

    Yes, just make sure they are powered up/on before you launch DEX 3, and you can select them under the ‘select audio device’ drop down menu in DEX 3’s options.

    in reply to: DEX 3 Version 3.10.0.2 is now available! #26048

    Ryan Sherr
    Keymaster

    Hello, just seeing this now (Was on a mini-vacation!). That’s strange though — but to make sure, your version of DEX 2 does have video support, correct?

    Providing you have your proper code, and you aren’t running antivirus/firewall while attempting activation, the code should certainly work. What message do you receive when you attempt to use it to activate (in the top box only)?


    Ryan Sherr
    Keymaster

    We released a new beta yesterday, but this is more of a ‘prep’ beta that removes some older code that was causing a lot of additional resource usage and overhead. Another beta should be ready in a couple of weeks or less with a new interface and a couple other options. Here: https://www.pcdj.com/karaoke-software-download-beta-version-0-8-7006/


    Ryan Sherr
    Keymaster

    Hello, this is a wishlist forum, and we do review it. We will not always reply, nor will we always implement, but we will always review and consider. The way the BPM detection algorithm works right now does have the range limitation as you posted, and we have planned a pretty big re-write to the engine and beat grid tech. Hope to have this done at some point this year – but have a few projects ahead of it at the moment.

    in reply to: Second Monitor does not work #25990

    Ryan Sherr
    Keymaster

    The screen 2 button has been relocated to the bottom of Karaoki, to the left of the options button (has a little “2” on the button!). Try that and let us know!

    in reply to: Karaoke Zip files with no sound. #25950

    Ryan Sherr
    Keymaster

    I would need to review one or two of the files in question. Are you using version 3.12.0.3? Please send me one or two of these zip files via email to rsherr AT PCDJ (dot) com.

    I haven’t heard of this issue popping up, yet.


    Ryan Sherr
    Keymaster

    Hi Luis, we won’t be supporting SongbookDB in LYRX, at least not at this time. We are working on an embedded and seamlessly integrated remote request system for DEX 3 and LYRX however, with a third party (but built to spec for LYRX and DEX 3). It will automatically synchronize your library, among other things, and there will be a ‘free’ version. It’s our next ‘big ticket’ update for LYRX/DEX 3.


    Ryan Sherr
    Keymaster

    Cool, yes, a scrolling ‘singer queue’ is something coming to LYRX soon, but is also something Alan has done considerable work for already for Karaoki. LYRX is a baby in comparison, so some of the ‘depth’ of functionality/settings are not on par with Karaoki – but what’s there works very well, and in a pretty modern way

    We could likely use a few more LYRX ‘testers’ as well as we continue to roll out new functions on that side. Shoot me an email if you’d be interested.


    Ryan Sherr
    Keymaster

    I know the product, and Issac is doing a good job with it. I’d say LYRX is closer to it than Karaoki. I understand it has it’s own ‘quirks’ and isn’t a native video player (like LYRX/DEX 3), and being ‘open source’ also has it’s own drawbacks, but he’s certainly made it competitive. I keep and ear to the ground, and frequent all the popular karaoke user groups on FB 😉

    We’ll gladly keep you posted. Right now, LYRX is our most popular and top selling karaoke show hosting product. I believe it’s mainly due to cross-platform support (we could indeed create a Linux version at any point, but we just aren’t sure if supporting it would be worth-while (change my mind? lol)) for MAC and Windows, native video support for all formats (no codecs), the Party Tyme subscription that’s baked in, and the new karaoke.net store for on-the-fly purchases. Some of this would be welcomed additions to Karaoki, of course.


    Ryan Sherr
    Keymaster

    Thanks for your input. It is appreciated. The next update won’t have a lot of ‘new’, but will have a couple things – as well as a updated skin that’s a little more ‘modern’.

    We’re a small team of 4 (plus development), and I do much of the day-to-day heavy lifting – including all blog posts, newsletters, managing the user group, overseeing development, sales, all marketing (including ad design and creation), our website, graphic design, and distribution and high-level support. As such, adding a newsletter that explains our development cycles (aka road map) simply isn’t a big priority for me at the moment. It’s also something that can ‘backfire’ and cause more work for myself that I just don’t have time for right now (as if there are delays, and they are ALWAYS delays, I will be inundated with “where’s this feature? You said it was coming soon in last months update/newsletter” – and then I have to explain the delay, and so on).

    I’m really busy on the DEX 3 and LYRX side lately, with SoundCloud support coming out in a week or so I’ll be even more in the weeds. That side of things is progressing very quickly right now.

    I should have a more official Karaoki update to post by tomorrow. Once the KaraoQ cycle is completed (and we are under an agreement to get the integration to market, thus why it’s been prioritized) Alan will have more time for Karaoki and this wishlist.


    Ryan Sherr
    Keymaster

    BTW, I will not allow posts on our website about that ‘other product’ by Latshaw – we don’t exactly have an amiable history with that company or the person who runs it. Thus, the removal of “lonerider’s” post. If people don’t think that karaoke application has issues, just browse any one of the popular karaoke user groups on Facebook. Loads of public complaints, but I digress…


    Ryan Sherr
    Keymaster

    The last update was September 2018, not 2017 – here: https://www.pcdj.com/karaoke-software-download-karaoki-beta-0-8-6836/

    Karaoki is developed by one individual, unlike our DEX 3/LYRX products. Thus, things take time, and he’s been dealing with personal matters and a tough work schedule (he configured machinery for large factories, etc). We were supposed to see an update this week so I’ll check in with Alan Wood, the developer, now.

    Offering updates publicly on internal development cycles will not happen, however. I don’t know of anyone in this highly competitive and niche space that does that. You never want to show your hand publicly as the competition is always ‘watching’. Karaoki will be updated, but development cycles are slow. The other big thing is working with KaraoQ for KaraoQ360 – which has taken a lot more development effort and time than anyone wanted when we went down that path. It will be cool, but it has slowed development of the stand-alone iteration of Karaoki.

    LYRX is another option – and has features that mirror Karaoki. It also has native support for all video files etc. Just another option at only $39.95 right now.

    Regardless, Karaoki will be improved, and he’s been able to spend a lot more time coding it lately than the last few months.

    I will try to update you all very soon here!

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25897

    Ryan Sherr
    Keymaster

    Still on there, there’s just been other features/support items that have continued to leap frog them in priority over the last year. Right now, we’re about to release support for SoundCloud – submitting today for their review (and will need some testers in a couple of days). We then have to finalize our remote request system (for karaoke singer/song requests) and a few other open items. I’d very much like to see Smart Lists too, such as the “suggestion” list we did quite a bit of work on already.

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #25890

    Ryan Sherr
    Keymaster

    It’s a good suggestion, and something others have requested. It’s already somewhere on the ‘to-do’ list. 🙂

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