Forum Replies Created

Viewing 85 posts - 1 through 85 (of 818 total)
  • Author
    Posts
  • in reply to: Clearing and NOT saving History #27194

    Ryan Sherr
    Keymaster

    The issue is very likely because of how SongbookDB communicates to singers in the database. Even though you’re in a ‘new show’ singers can be imported into that show from any previous show. Thus, when songbookDB ‘calls’ to the singer in the DB to add them to rotation, they go in along with their history. It’s basically importing the singers into their new show with their history intact. I’m honestly not sure if there’s any fix other than having the singers create different accounts/singer names to associate with the ‘new show’ only.


    Ryan Sherr
    Keymaster

    Yes, it works great, you just have to manually assign the audio routing the correct way. For this you need to either select the WASAPI option, or in my opinion, a better solution is asio4all for lower latency control (and better performance).

    Here’s what I would do:

    You need to close DEX 3, download and install Asio4all from http://www.asio4all.org – then, open up DEX 3, go into options, under the audio routing tab select ‘asio4all v2’ from the ‘select audio device’ drop down menu. Then, click the “ASIO control panel” button (also under the audio routing tab in options) and then press the little power/play button next to the “DDJ-SB3” text (to the left of it) to assign asio4all to the Pioneer controller option. Then you can exit the asio4all control panel – exit out of DEX 3, open it back up.

    Also under audio routing, your configuration for headphone cueing will be:

    Deck A through D: 1/2
    Headphones 3/4

    ALL other options should be set to none or no audio. Do NOT put a tick in the box for external mixer mode. That will do it. You can also use WASAPI the same way. (which is the windows default multchannel driver, but it’s been a little flaky after a recent win10 update).

    Let me know how it goes!


    Ryan Sherr
    Keymaster

    It’s two stereo channels. Remember, since you plug your headphones directly into it you only need one stereo output. The DJ2GO2 has a mixer built in, so no need for 2 sets of RCA outputs, just one ‘main’ output and the headphones plug in directly. They don’t make 19″ standalone rackmount controllers anymore, unfortunately.


    Ryan Sherr
    Keymaster

    The Gigaport AG doesn’t have proper Windows 10 drivers. In order to get proper 2 stereo output and low latency performance, you need to use the native ASIO drivers that ESI created for the Gigaport. The issue is they do not have suitable ASIO drivers for Windows 10. I would recommend a Scarlett 2i4 from Focusrite if you plan to keep using the DAC-3. However, nearly all of the newer DJ controllers we support have built in 2 stereo output audio interfaces. If you like something small/slim like the DAC-3, maybe a Numark DJ2GO2 would work. Here’s our full list of supported DJ controllers: https://www.pcdj.com/dj-controllers/

    The DAC-3 issue sounds more like a contact is going bad in the play button — something pretty common with the DAC-3s after longtime use. Not much can be done since we no longer have any parts. Another reason why you may want to consider a more current DJ controller with built in pro-audio interface.

    Let us know if you have any further questions!


    Ryan Sherr
    Keymaster

    Not sure there are too many 4-channel options that will have a smaller footprint than the DDJ-SX3. But, checkout the Reloop Touch or the Denon MC6000 MKII for potential options.

    in reply to: Issue with rotation #27172

    Ryan Sherr
    Keymaster

    I didn’t hear back yet. I’ll follow up now and see if they’re available for response.

    • This reply was modified 2 weeks, 2 days ago by  Ryan Sherr.
    in reply to: Rotation #27162

    Ryan Sherr
    Keymaster

    Happy to hear that! Just make sure you’re using a more current public beta – you can download the latest from this page:

    in reply to: Rotation #27160

    Ryan Sherr
    Keymaster

    If you click on “Search Results” on the left side of Karaoki that view makes the singer rotation list area larger on the right, and search results display in the middle library pane (larger area).

    And you’re right, Karaoki will always place the singer at the very bottom of the list. At least I believe that’s the case. However, try right-clicking in the rotation list and go to ‘rotation options’. Select the option for “place singers last in rotation”. I believe that was what the feature was designed to do, but not 100% certain!

    in reply to: Controllers #27157

    Ryan Sherr
    Keymaster

    Yes, the MC6000 MKII would be a good option, or the DDJ-SX3 (which has three mic inputs).


    Ryan Sherr
    Keymaster

    Ah, gotcha! Yes, you get three initial activation’s. The good news is if you need more, just submit a ticket at PCDJ.com for support and request a ‘code reset’ and they can do it for you — no charge.

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #27141

    Ryan Sherr
    Keymaster

    Hello MusicMan – what is the processor you’re using? How much RAM?

    Be sure DEX 3 is using your new graphics card – here’s how: https://www.pcdj.com/making-sure-dex3-vdj-software-uses-dedicated-graphics-card-windows/

    Also, do you use a pro audio USB interface or DJ controller, or just your built in audio interface in your laptop? If the latter, do this:

    Go to http://www.asio4all.org and install asio4all (first download link on the page, British flag). Open up DEX 3 and under the ‘audio routing’ tab in options, select asio4all v2 from the ‘select audio device’ drop down menu. See how DEX 3 performs for you then!

    in reply to: Sending buzz to phone #27140

    Ryan Sherr
    Keymaster

    First off, I responded to another thread regarding the version of Karaoki you must install. Install that version, and if it opens fine, install the latest Karaoki version from the top of the Karaoki support page here: https://www.pcdj.com/support/karaoki_support/

    Then, if you start a SongbookDB free trial from this page — you will be emailed instructions on how to link things up properly with Karaoki: https://www.pcdj.com/songbookdb/


    Ryan Sherr
    Keymaster

    Karaoki runs on XP. It sounds like a .net library that Karaoki runs on isn’t installed. Try installing from this link and see if it works: https://www.pcdj.com/downloads/karaoki/pcdj_karaoki_setup_0.7.4777.exe

    in reply to: PCDJ Red 5.1 #27130

    Ryan Sherr
    Keymaster

    Thanks — I will say the ‘lock’ issue wasn’t intentional. It was a bug in Delphi (the programming language the old RED 5.2 etc were designed with) that impacted many products a few years back. Rolling back the clock or using your solution has worked for many. I have seen various issues with compatibility mode on Win10 however, but if it works for you, great.

    in reply to: Ugggggg …. new problem for me #27127

    Ryan Sherr
    Keymaster

    Try right-clicking in the search box at the bottom of Karaoki to bring up search options – click “rebuild search DB”. That should remove any songs no longer in a case.

    in reply to: Ugggggg …. new problem for me #27124

    Ryan Sherr
    Keymaster

    One other question – are your files ZIPPED or just mp3+G (with both files in a folder)? It could be that you have “tags” which are standard, but most karaoke files do not have them. You can try selecting all files, right-click, select scan using naming convention, and select ‘selected tracks only’, and apply the very last option from the extraction method drop down menu (Id3 extraction). If you have tags, this will work to place the appropriate data in the correct browser fields/columns.

    in reply to: Ugggggg …. new problem for me #27123

    Ryan Sherr
    Keymaster

    You’re selecting the wrong extraction method then for your file naming conventions. How exactly is the full file name of the song listed on your hard drive? I’ll let you know which method to select. Karaoki is not “miss-reading it” – you have to tell Karaoki how your files are named so it can read it correctly. It’s not a ‘problem’ – and all professional karaoke software products have similar methods for extraction the file name data to place the data in the appropriate columns within the browser. If you can’t figure this out, just call me Monday at our offices (I’ll be at extension 1) and I can either talk you through it or do a remote session and show you. Let me know!

    in reply to: Ugggggg …. new problem for me #27121

    Ryan Sherr
    Keymaster

    It sounds like you just need to apply the correct file name extraction method for those particular songs. If there is no space before or after the hyphen separation character, for example, you would make sure that option is not checked on the extraction method screen. This video may help: https://www.youtube.com/watch?v=AMC6Qz7AxSA

    Uncheck the “space – space” option on the main extraction method screen since the file names in question don’t have spaces before and after the hyphen (you have underscores instead). There are about 20 different naming conventions that are popular with Karaoki files, so you have to ‘tell’ Karaoki how your files are labeled by selecting the proper extraction method options.

    in reply to: Auto Que No Longer Working in Windows 10 #27119

    Ryan Sherr
    Keymaster

    Does the issue only occur the first time you load/play a particular tracks? Tracks need to be played once/scanned before auto-cue will work the next time around. Curious if this is the case for you?


    Ryan Sherr
    Keymaster

    The free trial and the full version are exactly the same — you simply unlock the free trial (remove the 14 day time out) with the activation code you receive after purchase.

    in reply to: Database question #27116

    Ryan Sherr
    Keymaster

    Hi John, if you review this documentation on this page it will explain how to update the internal DB and search/tag cache when you add new songs to your HD. Basically, nest your main music folders under ‘favorites’ — and when you add new songs to a folder, open up DEX 3 and click on the corresponding folder — as soon as you ‘see’ the songs they are added to the internal database/search cache. The database ‘lists’ is just a quick method to add everything you have right now to ensure it’s all searchable etc: https://www.pcdj.com/suggested-method-importing-tracks-into-dex-3-updating-library/


    Ryan Sherr
    Keymaster

    Yes, it may be a bug, a couple others have reported it but it doesn’t seem to occur for all users. I am having development review it. You are performing the process correctly.


    Ryan Sherr
    Keymaster

    So you only have 20 songs in a case, and you can’t delete them? Very strange. Try this though, after deleting the songs from the case, click on another options on the left hand side of the browser (such as ‘search results’). Then, click back on the name of the case where you deleted the songs. Are they still gone? If so, try re-starting Karaoki again to see if they ‘stay gone’.

    LYRX will have support for a remote request system early 2020 – a system like SongbookDB.


    Ryan Sherr
    Keymaster

    I would suggest trying our LYRX software over Karaoki if this is important to you. Karaoki can only manage about 80,000 songs or less per case — and when they get as large as your library contains, various DB related issue can occur – such as not being able to delete songs from cases for good. LYRX will manage over 1 million songs in a case. For 500K songs however, I would advise to use a computer with at least 12GB of RAM to manage the search/tag cache appropriately. You can check out LYRX here: http://www.lyrxkaraoke.com

    in reply to: Unexpected Crashes #27002

    Ryan Sherr
    Keymaster

    The amount of songs isn’t the issue then. I’m wondering if there is a write permissions issue (can’t write to documents) — which can be caused by a corrupt user profile (which tends to happen to those that suffer the issue after a win10 update). Do ANY settings/changes stick after shutting DEX 3 down and relaunching it?

    in reply to: Unexpected Crashes #27000

    Ryan Sherr
    Keymaster

    How much music in DEX 3, how much system RAM? I’ve also seen a corrupt user profile cause this issue (where DEX 3 can’t save anything). A permissions issue preventing DEX 3 from “writing” data to documents, where the PCDJ-DEX3 folder resides.

    The issue with the crash: Keep in mind you shouldn’t use any other applications while running DEX 3 during live performance – that’s a big live performance computer ‘no no’ in general, but more importantly, if the other application needs to access your graphics card like karafun will do it can cause issues with DEX 3. DEX 3 runs in it’s own environment very much like a ‘game’ does – and thus runs all graphics processing (from interface to extended display) through the graphics card/driver. The interface is “drawn” by the graphics card. Thus, anything else accessing it like karafun will and eating into graphics resources could certainly cause a problem and/or a crash.

    in reply to: Unexpected Crashes #26998

    Ryan Sherr
    Keymaster

    What version of DEX 3? That usually means it’s not able to ‘save’ upon shut down. You are exiting out of DEX 3 first, before shutting down the machine?

    in reply to: Gigaport HD+ compatibility #26995

    Ryan Sherr
    Keymaster

    Yes, it should indeed work well for multichannel output from DEX 3 with ASIO support under win10. That’s a newer generation HD+ card. It will work with Karaoki, but only with direct sound (since Karaoki doesn’t support ASIO).

    in reply to: Trying to play MP4 tracks #26982

    Ryan Sherr
    Keymaster

    I assume that on this same machine you can load/play mp3+G files without issue? Just want to check on that to make sure it’s not a audio driver related issue. If it is indeed mp4 files only, then it’s unfortunately codec related. There are three packs you can try that we know have worked for many Karaoki customers to play various video formats – but if all three don’t work, there isn’t a whole lot that you can do to make them work, other than a fresh install of windows (and make sure you don’t load any other media software). It’s about finding the right combination of file format, codec, and graphics card drivers – and something the major formula doesn’t materialize. If you play a lot of video files you may want to try LYRX — as it’s built on our DEX 3 technology and plays all video formats natively: http://www.lyrxkaraoke.com

    in reply to: Copying 'show' and 'singer' data to a different pc #26981

    Ryan Sherr
    Keymaster

    Here’s how: https://www.pcdj.com/karaoki-transferring-all-data/

    Keep in mind that you will need to store the karaoke songs in the exact same ‘path’ as the older machine in order for your transferred data to work.

    in reply to: Searching the forum #26980

    Ryan Sherr
    Keymaster

    The main “search” icon (top right of any page on this website) will search everything – including this forum, the blog, and all other web pages.


    Ryan Sherr
    Keymaster

    Yes, this is already supported in DEX 3, but you currently have to use the built in LYRX skins (you have two LYRX skins you can switch to in options under the ‘general’ tab – each has a slider for multiplex files). We plan to add the function to the main DEX 3 GUI soon!


    Ryan Sherr
    Keymaster

    It should be displayed under the check for updates option in Karaoki — unless the version you have installed is over a year and a half older? You can find the latest public beta here: https://www.pcdj.com/karaoke-software-try-karaoki-beta-0-8-7039-with-new-skin/


    Ryan Sherr
    Keymaster

    Other’s have asked about a history search from the singer data screen – I’m pretty sure Alan, the developer, has added it to the to-do list. OGG will likely never be supported in Karaoki. It is in LYRX.

    in reply to: Unexpected Crashes #26944

    Ryan Sherr
    Keymaster

    Curious, did you go back and test the files that you loaded when the crashes occurred? Meaning, if they cause another crash when you attempt to load and play them, there may be something corrupt with the files themselves (and we’d like a copy of the files in question if so). Also, be sure to follow this optimization guide to ensure it’s not something else underlying causing the issue: https://www.pcdj.com/dj-software-windows-10-system-optimization-guide/

    in reply to: Using PCDJ DEX software, what controller for Mobile #26919

    Ryan Sherr
    Keymaster

    Hey CP101, I highly suggest you post this on our Facebook User Group – which is a lot more active than these forums so you should receive rapid responses. You can join here: https://www.facebook.com/groups/208451843303338/

    If you need 3 mic inputs, like most KJs desire, than the SX3 is a great option. Or, do what many do, use a separate mic mixer for karaoke and use a basic DJ controller – something like the DDJ-SB3 would work great.

    in reply to: Database Problem #26882

    Ryan Sherr
    Keymaster

    Thanks, and you’re welcome!

    in reply to: Key Change will not drop down correctly #26880

    Ryan Sherr
    Keymaster

    Are you using DEX 3.13.0.6? I know development improved the key adjustment and the precision of it in one of the last 2 updates.

    in reply to: Downloaded Party Tyme files #26879

    Ryan Sherr
    Keymaster

    Files can only be downloaded to the dedicated Muvika folder on your C drive — they do not permit for files to be stored on removable storage devices. It would give hackers and easier method to defeat the DRM system. I don’t think they have any plans on changing it, but I understand the benefit.

    You guys should think about joining our Facebook user group – it’s a lot busier than the forums 🙂 Here: https://www.facebook.com/groups/208451843303338/

    in reply to: Database Problem #26878

    Ryan Sherr
    Keymaster

    Please check your spam/bulk email – your support ticket was answered the day after your submitted it (Yahoo, hotmail, and quite a few others ALWAYS place PCDJ emails in spam/bulk email) .

    Remember, after you initially import all songs into the master database ‘list’ — you can update DEX 3 with new songs by simply opening up DEX 3 and clicking on the folder where the songs are (in the folder they ‘live in’ directly). Once you click on the folder and you ‘see’ the songs load in the middle pane of the library they are added to the internal database and search cache (for good). This is what support wrote you back with. This is also why you want to nest your main music folders under ‘favorites” in DEX 3 for direct/easy access.

    Unless Spotify changes their policy and permits commercial use, we aren’t going to take the (considerable) time to add support. SoundCloud Go+ is a good option now, and will get better.

    in reply to: Issue with rotation #26865

    Ryan Sherr
    Keymaster

    I have not heard back from development yet but he is on fall break (the Karaoki developer is in the UK). I’ll shoot him an email and follow up when I hear back!

    in reply to: DEX 3 Wishlist – What Features Would You Like To See Added? #26856

    Ryan Sherr
    Keymaster

    Thanks, Karl. It would be a good ‘option’ for those that want it. I always want my logo showcased, bottom left hand side of the screen with about 60% opacity. An option to disable shaders when playing a regular video file would be a nice add.


    Ryan Sherr
    Keymaster

    You can already do this, Karl. That’s a “shader” displaying on screen. There is a drop down menu at the top of DEX 3 for “shader” where you can select other shaders to display on screen. You can also install and add other shaders for visualizations – here some more info: https://www.pcdj.com/dex-3-visualizations-shader-round-up/

    in reply to: Pioneer DDJ-SX3 and Dex3 #26830

    Ryan Sherr
    Keymaster

    There is definitely a way to scratch with the SX3, I’ve witnessed it myself and it’s part of the script. There is a toggle button on the controller to enable scratching. I am having a hard time recalling with one however. I think it may be the slip button or the slot button, but it’s definitely possible. I’ll ask a tech here and response later!

    in reply to: Pioneer DDJ-SX3 and Dex3 #26828

    Ryan Sherr
    Keymaster

    Your screenshots didn’t publish for some reason — but you can email them to me at rsherr (at) pcdj.com.

    It may simply be that scrubbing (not scratching) with the jog wheels isn’t supported in our script. I believe that may very well be the case, but you can ‘scrub’ in scratch mode. Pitch bend also works with the jogwheels, but it’s incremental and uses key lock when bending so it’s not all that audible.

    So I’m clear, you CAN scratch, right? If so, you should also be able to move through the song in scratch mode, no?

    in reply to: Updates #26819

    Ryan Sherr
    Keymaster

    Keep in mind SYNC also works based on the position of the crossfader on screen. SYNC will only sync if it’s pressed on the side that the crossfader is not on. So if you’re playing something in Deck A, and want to sync deck B, make sure the crossfader is at least slightly on the Deck A side and not on the B side or SYNC won’t try to lock/sync.

    in reply to: Pioneer DDJ-SX3 and Dex3 #26818

    Ryan Sherr
    Keymaster

    Hello,

    First, you do not need to install a script. It’s already included in DEX 3. Are you running version 3.13.0.6?

    There is a button on the controller that will turn on the jog wheel for scratching and when off, it will work for pitch bend (which bends with key lock on, so it’s not always easy to hear the tempo change). It’s not mapped to scroll through the DEX 3 browser however.

    In options, under audio routing, from ‘select audio device’ you need to select the Pioneer ASIO option (if it’s windows, if MAC just select the Pioneer option). Deck A-D should all be set to outputs 1+2. Headphones 3+4. ALL OTHER options can be set to none/no audio. Do NOT put a tick in the box to disable crossfader and volume control.

    Also, under the “general” tab in options, make sure “reset deck after load” is NOT ticked off – that option needs to be off for proper DJ controller support.

    That should do it.

    in reply to: Updates #26815

    Ryan Sherr
    Keymaster

    Both buttons have to be ‘on’ for sync to work, although maybe I’m not fully understanding the issue.

    DEX 3 RE is our basic entry-level DJ application, so while some tweaks and performance improvements will be made here and there, the bulk of ‘new features’ and improvements there within will take place in the full version of DEX 3 (pro).


    Ryan Sherr
    Keymaster

    Codecs can be finicky. What works for one may not work for another. Other applications can also install codecs that conflict. Usually, users have the most success with the Klite mega codec pack – here: https://codecguide.com/download_k-lite_codec_pack_mega.htm

    Most Karaoke software, especially those that have been in development more than a decade, like Karaoki, are built on very similar CDG playback code/technology. It’s not all that conducive to supporting video playback natively (almost all of the deeply rooted karaoke software products on the market require codecs to play video for this reason).

    If you plan to play a lot of video, you may want to check out LYRX as an alternative – which is built on our DEX 3 technology with our own native video decoder. No codecs are necessary. It’s here: http://www.lyrxkaraoke.com While it may lack some of the deeper functionality and customization that Karaoki provides, it now has the professional features users have requested since it was first launched over a year ago.

    in reply to: PCDJ Red 5.1 #26798

    Ryan Sherr
    Keymaster

    Are you trying to install it on Windows 8 or 10? It won’t work on a newer Windows OS, especially 64bit.

    in reply to: Issue with rotation #26783

    Ryan Sherr
    Keymaster

    Create a backup – go to options -> utilities -> Backup and it will save all your data. The backup zip file will be stored in Documents -> PCDJ Karaoki -> Backups. That’s the file we need.

    in reply to: PCDJ crashes on startup when Logitech G613 connected #26780

    Ryan Sherr
    Keymaster

    No method to stop the automatic detection of controllers unfortunately. It’s (usually) a good thing. DEX 3 will even detect HID/MIDI devices in real-time while already running (which is why I find it a little odd that when you re-connect after DEX 3 is already running that you do not have a crash when DEX 3 detects it).

    in reply to: Issue with rotation #26779

    Ryan Sherr
    Keymaster

    Yes, he asked for a copy of your database file. Can you zip it up and email it to me? rsherr(AT) PCDJ (Dot) com

    in reply to: PCDJ crashes on startup when Logitech G613 connected #26777

    Ryan Sherr
    Keymaster

    If it’s a USB HID device, DEX 3 does scan for them on startup (since many DJ controllers are HID or “HIDI” these days). This makes it so that you can can use ‘learn’ to map controllers we don’t already natively support. There must be something with how that particular dongle sends messages back to DEX 3 that’s causing the error. We’ll try to look into it. May need to get one of those logitech dongles in order to do so.

    in reply to: Issue with rotation #26753

    Ryan Sherr
    Keymaster

    Hi Mark, and thanks for the video! Under rotation options, do you have “auto remove” selected? Can you possibly share a screen capture of your rotation settings?

    in reply to: Track Skipping #26696

    Ryan Sherr
    Keymaster

    Glad to hear you resolved it!

    in reply to: Track Skipping #26694

    Ryan Sherr
    Keymaster

    That usually indicates an underlying system performance issue. Which PCDJ product are you using specifically? What are your computer system specifications, specifically processor, amount of RAM, and graphics card? How many tracks in the database, and are you using a professional audio interface or just your built in audio card?

    in reply to: Questions on hot cues, loops, and sync #26692

    Ryan Sherr
    Keymaster

    Cool! DEX 3 does allow you to store and recall loops (so basically, they work like ‘cues’). Although not all DJ controllers will support this function as it’s fairly new in DEX 3 – so only the latest DJ controllers we’ve mapped with support the function. We do plan to add support for a ‘shift + cue’ to delete cue points. Keep in touch, and we’ll keep you posted.

    in reply to: Questions on hot cues, loops, and sync #26690

    Ryan Sherr
    Keymaster

    LEARN will only work for controllers we do not already have a MAP for. Since we natively support the Beatmix 2, the map is the map. Furthermore, the only way (on any controller currently) to delete cue points is to press and hold the CUE button you wish to clear. That will not always be the case, but it’s how the function works in DEX 3 by default right now.

    I’m not sure what you’re asking about cues/loops, but they are not tied together. Loops are automatically quantized, so they snap to the nearest beat automatically.

    SYNC will work, but is crossfader dependent. Meaning, you want to press sync on the opposite deck to where the crossfader position is. If it’s past the 50% (neutral) position, say on the deck A side, you would press SYNC on the deck B side to sync. It will not sync if the crossfader is on the side that you’re pressing sync on. Someone difficult to explain, let me know if this makes sense!

    in reply to: Deleting singers from the queue list #26689

    Ryan Sherr
    Keymaster

    What version of Karaoki are you using? For the last 3 years, in fixed rotation mode, to remove a song from a singers personal queue you would double-click their name which brings up their singer data screen (and their queue). Just untick the check box next to the song you wish to remove from their queue. That’s all you should have to do. You wouldn’t ‘delete’ unless you’re using an old Karaoki version in the old (now defunct ‘list mode’). Right click in the rotation list and in rotation options make sure you’re in ‘fixed’ mode. You can also download/install the latest Karaoki version from this page: https://www.pcdj.com/karaoke-software-try-karaoki-beta-0-8-7039-with-new-skin/

    in reply to: roland 707m #26679

    Ryan Sherr
    Keymaster

    It won’t be the ‘near future’ — but we’re in the process of attempting to get one shipped to us from Roland to map. I haven’t heard back, yet.


    Ryan Sherr
    Keymaster

    What do you mean by “switchable the pitch”? Just curious. SYNC is cross-fader position dependent right now, so make sure that the crossfader is on the opposite side of the deck you press SYNC on for it to attempt synchronization properly. Just a tip 🙂

    in reply to: Auto Mix Time Changing #26662

    Ryan Sherr
    Keymaster

    I haven’t viewed any reports of this thus far, but I’ll have some of our techs test. Automix limit track means DEX 3 will mix on 3 minutes into the track to the next track (instead of mixing at the end). Just wanted to make sure that’s clear.

    in reply to: MP3 and cdg -> MP3+G #26640

    Ryan Sherr
    Keymaster

    Not that I’m aware of. That comes from the CDG file directly.

    in reply to: MP3 and cdg -> MP3+G #26638

    Ryan Sherr
    Keymaster

    You can either zip them up together (so both the mp3 and cdg are in one zip file), or just leave them as they are. An MP3+G is actually 2 files — one mp3, and one cdg. As long as they are labeled the same and stored in the same folder on your computer, they will work fine in any karaoke software, including ours.


    Ryan Sherr
    Keymaster

    You can create a songbook pretty easily with DEX 3 right now. See here: https://www.pcdj.com/dex-3-pro-tip-creating-a-karaoke-song-book/

    How would you envision ‘autotune’ to work? It seems to me you’d need to then route your mic input through DEX 3 – not something I see many pro KJs doing.

    in reply to: Think my present laptop isn't up to the task #26618

    Ryan Sherr
    Keymaster

    Glad to hear that!

    in reply to: inserting special request into auto play #26594

    Ryan Sherr
    Keymaster

    I think that would be good, providing you can disable it – as you may simply not want to play that song at all anymore (thus removed from the sidelist). We have a function like this in some prior products (‘send track from deck A to waitlist’ etc) and did plan to add something similar to DEX 3.

    in reply to: inserting special request into auto play #26592

    Ryan Sherr
    Keymaster

    The track in the deck will simply be replaced by the song you loaded to the same deck, it will not be placed back into the sidelist. I can see how that may be useful though, and it’s an interesting way to do it (would have to be a ‘setting’ though, not automatic, me thinks).


    Ryan Sherr
    Keymaster

    You can use the text/image/video overlay feature for really in-depth and visually stimulating ads etc, but the ‘scroll’ for signers and more is already in our ‘to-do’. It’s a big list. 😉

    in reply to: VST/DMX support in DEX3? #26557

    Ryan Sherr
    Keymaster

    There are no plans to support VST’s again, at least not right now. They don’t play nice on MAC and we only maintain ‘one DEX 3 code’ for all supported OS’s, for various reasons. VST’s can also cause various issues. When we did support VST in the past, support here was inundated with support tickets regarding VST related issues. We will be improving our existing effects engine and adding more effects as we move along however.

    in reply to: Think my present laptop isn't up to the task #26507

    Ryan Sherr
    Keymaster

    You want something pretty snappy for DEX 3 – it uses a unique (and quite advanced) buffering system. The way it utilizes graphics processing is a lot like a game, as well. Not a simple ‘video player’ with the usual latency. When you max out all three initial activation’s you can simply request a code reset using our ticketing system. Submit a ‘new support ticket’ via this page.


    Ryan Sherr
    Keymaster

    Great! Some users have asked about how to ‘mark someone last’ in rotation. We’ve always had the newly added singer go the bottom of the list, in all our pro karaoke show hosting products (including Karaoki, which has been on the market for 13 years). We do have this somewhere on our ‘to-do list’. A customer recently explained to me how they would envision it working and it made a lot of sense.

    You can drag and drop to re-order singers, and if you double-click a singers name it will move them all the way to the top of the list. Just some tips, for now.

    BTW, you should join our Facebook User Group — a lot more active these days than these message forums. Here

    in reply to: DEX 3 And Songbook DB #26483

    Ryan Sherr
    Keymaster

    Copy/Paste — Easier said than done. DEX 3 doesn’t really ‘interact’ with the underlying OS. Unlike other DJ software, DEX 3 runs in it’s own environment much like a game does (which is why there is ‘one code’ that can be deployed to Windows and MAC, and we do not have to maintain separate versions). This means we literally had to write every feature/function – even items like ‘drag and drop’. For example, it was only recently that we added the ability to drag files from explorer/finder into the browser — a 4 week project. Copy/Paste from a third-party application would have to be written from scratch. Others have requested it and it’s already in our big to-do list, but I don’t expect it soon.

    in reply to: History not showing on dex3. #26480

    Ryan Sherr
    Keymaster

    I just tested in the latest DEX 3 update (version 3.13.0.4) and history is being stored/saved properly on my end.

    in reply to: History not showing on dex3. #26479

    Ryan Sherr
    Keymaster

    History is stored automatically providing songs are played for more than 20 seconds in a deck. Singer data/history is only stored if you use the new rotation list and use “load singer” to load/play songs from rotation. Also, after every session of using DEX 3 you need to exit out of the software the regular way – by using the X button and waiting for it to ‘save’. DEX 3 saves all data (history, lists, settings) upon proper shut down at the end of a session.

    To search for singer/song history, click on history, and use the search box. Type in S:Singers name. So after the color put in the singers name (no spaces).

    Also, be sure you do not have one of the library filters applied (above global browser you have buttons for audio/video/karaoke/all). Either have ALL selected (which clears all filters) or Karaoke.

    Let me know if you still do not see history populate!


    Ryan Sherr
    Keymaster

    We’re working on it 🙂


    Ryan Sherr
    Keymaster

    Normally, karaoke songs do not have ANY tags – they simply have file names. That’s due to the popularity of zip files, which most karaoke host use. I don’t think I’ve ever seen a traditional karaoke track that has “karaoke” anywhere in the file name. Definitely not zips, possibly with unzipped mp3+G.


    Ryan Sherr
    Keymaster

    StarMaker2020 — we are working on our own remote singer/song request system for DEX 3 (the basic version will be free for DEX 3 users as well). It will automatically sync with your DB, among other things. No public release timeline just yet!


    Ryan Sherr
    Keymaster

    Yes, we’ll find another method for video files. Also, keep in mind the color coding option for now. Just highlight all tracks listed in your karaoke folder(s) and click a color code option (you could do the same for your mp3+G/zips as well). That way, when performing searches, you’ll be able to immediately visually ‘see’ which tracks are karaoke, and which are not. Temp solution!

    in reply to: singer data rotation problem #26345

    Ryan Sherr
    Keymaster

    Are you using the LATEST version? If so, you want to be using FIXED rotation, not the old ‘list mode’ which hasn’t been updated/worked on in years. If your right-click in rotation, select ‘rotation options’ and make sure you’re in fixed mode – ticking boxes should send songs to the singers queue no problem. If you’re not sure if you have the very latest Karaoki version, do not download it from the support page – simply download and install the free trial from this page with your existing version closed to update it: https://www.pcdj.com/karaoke-software/free-trials/karaoki-free-trial/

    Let me know if that issue still persists.

    Otherwise, do you know WHICH old version of Karaoki you were using, specifically? There have been hundreds of builds over the last 15+ years.


    Ryan Sherr
    Keymaster

    Good to know on WAV+G 🙂

    We plan to add a way to tag video files as karaoke files – and I’ll send your suggestion to development. We have quite a few irons in the fire right now, so it won’t likely be a ‘soon’ thing, but we shall see.


    Ryan Sherr
    Keymaster

    Hello Doug,

    Video files will display under the video filter – thus MP4 files will display when selecting “video” or “all”. Mp3+G will display under “karaoke” and/or “all”. I’m honestly not sure if WAV+G are supported, but if they are, they will also display under “karaoke” and/or “all”. It’s based on the file format exclusively. What some users do, however, is color code their tracks instead of using filters. See this guide: https://www.pcdj.com/dj-and-vj-software-quick-tip-color-coding/

    Also, if you want a quicker response our Facebook User Group is much more active than the forums. You can check it out/join here: https://www.facebook.com/groups/208451843303338/

    in reply to: updates #26321

    Ryan Sherr
    Keymaster

    if you changed tags outside of DEX 3, and not locally in the application, then you will want to re-import the songs from scratch. Start by deleting the DEX 3 database file from Documents -> PCDJ-DEX3 -> Database. Delete the ‘database’ file in that folder. Then launch DEX 3 and re-import the songs and the new tag data will be used.


    Ryan Sherr
    Keymaster

    Thanks, and I’m simply not sure if that’s going to be possible in DEX 3 without a major re-write of the video engine. Just being honest! DEX 3 runs like a “game” and the way the screen 2 lyrics/video window works is pretty unique. DEX 3 runs in it’s own environment, much like a game, and I don’t recall the exact conversation I had with development about this in the past, but that does present issues for having a ‘third’ interface (screen 3). We’ll have to see. We do plan to introduce a news ticker/singer scroll fairly soon, so it will display while songs are playing (across the bottom of the screen).

Viewing 85 posts - 1 through 85 (of 818 total)