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  • in reply to: Mike Making Distorted Noise In Windows 10 While recording #28822

    Ryan Sherr
    Keymaster

    Are you using a professional USB audio interface for both output from PCDJ AND recording? That is necessary for proper support. You do not want to use the input on a built in soundcard as you may indeed run into synchronization issues. Be sure you do not have anything selected for “Additional headphone/preview device” as well under the audio routing settings. That should be set to none or no audio (may want to try this fix if you had something selected as it may be the issue).

    in reply to: denon prime go #28817

    Ryan Sherr
    Keymaster

    No, it’s not at this time. Last we checked, they were not permitting third-party support unless we reverse engineer it ourselves. We’ll check in with them, however. Even if we were to receive them soon, it would be a couple months before we would have support.

    in reply to: Karaoki & SongbookDB App Request Errors #28795

    Ryan Sherr
    Keymaster

    Two things before I run this by development:

    Are you sure you’re in FIXED rotation mode? That is necessary for proper Karaoki operation with Songbook (or otherwise). Right click in the rotation list and go to rotation options, make sure “FIXED” is enabled for the rotation list.

    Enable “Double buffer list drawing” under the configuration menu to address the scroll issue.

    Also, are you making sure to keep each of your cases under 80,000 total tracks?

    in reply to: Eliminating Karaoke Cloud Case From Search Results #28729

    Ryan Sherr
    Keymaster

    Karaoki normally will not search Karaoke Cloud Pro unless the service is enabled in options. Are you sure you do not have it enabled? What build of Karaoki are you using? Thanks!

    in reply to: mpeg karaoke videos shrink on screen and cut off lyrics #28556

    Ryan Sherr
    Keymaster

    Karaoki is not a native video player. It relies on codecs to decode/play video files. Codecs can be finicky at times. Customers have better luck with MP4 files over all other formats as well. You can try a different codec pack to see if you have better results. Here’s one that seems to work the best: https://www.pcdj.com/download-the-pcdj-karaoke-video-codec-pack-play/

    If you use a lot of video files you should consider our newer LYRX karaoke software, which is a native video player (no third-party codec installation needed): http://www.lyrxkaraoke.com

    in reply to: Database Problem #28543

    Ryan Sherr
    Keymaster

    Not sure if this is a legitimate post or spam, but you shouldn’t be trying to use cloud storage – at least don’t attempt to play files stored in the cloud.

    in reply to: Karaoki is really behind LYRX #28542

    Ryan Sherr
    Keymaster

    Are you using build 7678? Please make sure and download it from this link. Just install with your existing version closed to update now. Also, are you making sure to used the FIXED ROTATION mode? If you use LIST you will run into all types of issues. That mode hasn’t been updated in years and is buggy (it will be removed from future releases). Right click in rotation and go to “rotation options” and make sure you’re using FIXED mode.

    Per the KCP, the only songs I’m aware of that don’t download are new uploads from them. They often display in the catalog list a couple weeks prior to going live. Nothing we can do about that unfortunately. Digitrax DID recently fix an issue with files that was preventing Karaoki from downloading the tracks. This was about 3-4 weeks ago. Maybe that was the issue!

    Also, when you double-click “Karaoke Cloud Pro” it will drop down. You can then select the “With Lyrics” tracks only list below it and download just the songs with lyrics and nothing else. I believe you can also right-click on the with lyrics list and export as a TSV so you can use just that list with SongbookDB vs the master list.

    Karaoki is developed independently of the other products in our lineup. Karaoki has been available since about 2005, and was originally designed when this company was owned by Visiosonic. It was the one product we kept on after we (Digital 1 Audio) purchased the brand in 2008. It is developed completely independently of our other products. LYRX, for example, stems from our DEX 3 technology. LYRX/Karaoki share no code. Some have migrated over to LYRX due to some of it’s benefits, but many other still use and enjoy Karaoki. It’s more personal preference. LYRX is developed more rapidly, however. We just posted the 1.7 release candidate HERE.

    Let me know if you have further questions!

    in reply to: new ksr feature #28499

    Ryan Sherr
    Keymaster

    They would use their own phone. So, as long as they have at least cellular data connection it will work. They would need internet access via their own mobile device to access your book and send requests. Pretty much the only way to handle things properly is via online and via a server.

    If you wish to further discuss, I suggest joining our Facebook User Group — which is much more active than the website forum: http://www.facebook.com/groups/pcdjusergroup/

    in reply to: Cross fader issue #28396

    Ryan Sherr
    Keymaster

    Sounds like you’re still holding down the button on your mouse when you go to search? you need to let go over the left mouse button when letting go of the crossfader, before you move the cursor to the search box. Also, DEX 3.14 is old at this point – we’re on 3.15.0.2. You always find the very latest DEX 3 downloads on this page: https://www.pcdj.com/support/dex-3-support/

    Also, I highly suggest joining our FB user group – it’s a lot busier than this forum. You will receive responses much faster, from both PCDJ staff and our users. You can ask to join here: http://www.facebook.com/groups/pcdjusergroup/


    Ryan Sherr
    Keymaster

    Hello Norm,
    I would send an email to SongbookDB on this one. I’m not aware of request limitations, but it is likely a setting or an account thing. We’re not directly affiliated with them (they’re in Australia) but support a customer version of their software for use with Karaoki. I wish I knew more, but I’m sure Shaun over at SongbookDB will know what the deal is!


    Ryan Sherr
    Keymaster

    Do both machines store the music itself (physical files) in the EXACT same location? Keep in mind a “user list” is just song information and “links” to where your music lives on your computer. Therefore, if you want to use user lists from one machine on another one, both machines have to store the music in the exact same location (if it’s an external hard drive, the drive letter would need to be exactly the same for both machines, for example). If the music is indeed in the exact same location on both machines, you can copy over all your user lists/database at once. Go into options, under the “General” tab, and click the “data folder” button. A folder will open up. Copy the Database folder. You will then move that entire folder over to the new machine. Open up DEX 3 on the new machine, go into options and click “Data Folder”. When the folder opens up CLOSE DEX 3. Now copy/paste the Database folder from the prior machine into the Data folder, replacing the Database folder that will already be inside. Then, launch DEX 3 and your user lists etc will all be there. Providing the links are valid, songs should load and play – if they don’t they are dead links, which means the physical location of your music is different on the new machine than it was the old – so you would need to blow out your database and start fresh with new user lists etc.

    in reply to: Lost Video on Main screen – Screen 2 Okay #28265

    Ryan Sherr
    Keymaster

    The very latest Karaoki release is on this page (with the new singer scroll features).

    It’s likely related to a windows update or potentially another video related product on your system (if applicable).

    This forum will remain up and operational! 🙂

    in reply to: Lost Video on Main screen – Screen 2 Okay #28256

    Ryan Sherr
    Keymaster

    It’s codecs, and may also be related to the newer audio engine Karaoki was recently upgraded to use. A codec/sound engine mismatch. I’ve seen this reported before, even with the older releases. If it’s important to you to see the mp4 playback on your own display, than yes, I would roll back to the previous release that worked (just install overtop to roll back, all data should remain intact!).

    Also, you should join our Facebook User Group for quicker responses from us and our community – it’s a lot more active than our website forum: http://www.facebook.com/groups/pcdjusergroup/

    in reply to: Library Clean Up #28255

    Ryan Sherr
    Keymaster

    Hello DJ Dana,

    I’ve heard this product (Freeware) works well: https://www.techspot.com/downloads/6407-clonespy.html

    Also, you may want to join our Facebook User Group – which is much more active than our forums these days. You can join here and ask the community questions: http://www.facebook.com/groups/pcdjusergroup/

    in reply to: singer rotation #28249

    Ryan Sherr
    Keymaster

    If this is for DEX 3, the same thing applies. You need to make sure you’re in the rotation list (click the MIC icon above the sidelist area) and use LOAD SINGER to load/play from rotation. You will need to give DEX 3 a full 30 seconds of playback in the deck (make sure audio plays for a full 30 seconds) before the singer rotates down the next singer up.

    in reply to: singer rotation #28248

    Ryan Sherr
    Keymaster

    Hello, if this is for Karaoki, make sure you right-click in the rotation list area and go to “rotation options”. Make sure you’re in FIXED rotation mode. When you use LOAD NEXT SINGER to load and play from rotation, make sure you allow the song to play for a full 20 seconds – then the singer will rotate down the list, and the next singer will automatically move to the top.

    in reply to: Karaoke song logs out dex3 program when loaded. #28193

    Ryan Sherr
    Keymaster

    First, are you certain you’re running v3.16.0.2? You can check by clicking the DEX logo (top left corner of your screen). The fact it’s hit or miss is very odd — as in all cases I’ve discussed prior, it’s always certain files that cause the issue all of the time. I have to wonder if your issue is related to a known bug in 3.13 and prior releases. It would cause the DB to get corrupt, which could lead to a myriad of issues. The only resolution is a complete re-build of your DB. To do this, go into options, under the “general” tab, and click the ‘data folder’ button. When the folder opens, close DEX 3. In the data folder, go into the folder named “database” and delete the file in the folder labeled “database”. Now relaunch DEX 3 and import all your tunes again (batch import all into the DB) and see if you can re-create the issue.

    We have found an issue with our unzip engine with certain specific karaoke zip files that will be resolved with a new external method to unzip the files (in a future update), but again, it’s re-creatable every time with v3.16.0.2 with those specific files. You’re issue appears to be different.

    It would also be good to know your processor, amount of RAM, graphics card and approximately how many tracks total in your database. Thanks!

    • This reply was modified 7 months ago by  Ryan Sherr.
    in reply to: HID mode #28191

    Ryan Sherr
    Keymaster

    You would need to use LEARN to map the basic commands (or create a custom script, but you’d need to know javascript for that). Here’s how learn works to visually map buttons/sliders/knobs: https://www.youtube.com/watch?v=qJsHQtzfyNI&ab_channel=PCDJHeadquarters

    We can only support the controllers that have been shipped to use by the manufacturer, along with the mapping documentation.

    in reply to: Graphics issues in LYRX #28186

    Ryan Sherr
    Keymaster

    Yep, received all three emails with attachments. I’ve already sent off to development for their future review. I think by default DEX 3/LYRX apply a black background — so when a scroll uses black, you have the effect that you do with these files (where you only see the yellow text, not the scroll). I’m sure they will look at it when they can fit it in!

    in reply to: Graphics issues in LYRX #28182

    Ryan Sherr
    Keymaster

    No, its not a driver issue, we may just be applying a black background. I saw something similar with a file a customer sent us in the past, but it was a really old encoded file and it didn’t play nice with our custom video/CDG engine. Are the scrolling lyrics in black normally? That would likely be whey you’re not seeing the lyrics scroll, since it’s black on black.

    in reply to: Graphics issues in LYRX #28179

    Ryan Sherr
    Keymaster

    Red backgrounds? I don’t think I’ve seen that before. Strange selection for a background, considering how red wears on your eyes quickly. Regardless, can you send a file to use to check out? I haven’t heard of the issue prior: rsherr at pcdj dot com.

    in reply to: Song library not categorized by case #28120

    Ryan Sherr
    Keymaster

    There are users with over 250,000 songs in a case, so the size of your library doesn’t sound like the problem. I actually haven’t witnessed Karaoki hang during import like that — I can only assume it’s running across a file it doesn’t like, or is somehow losing connectivity with your drive. You may want to try our newer LYRX karaoke software regardless, it’s very modern/snappy and uses a different import method (although, it doesn’t offer the file name extraction methods that Karaoki does) — you can check it out here: http://www.lyrxkaraoke.com

    in reply to: Pioneer DDJ or Hercules??? #28002

    Ryan Sherr
    Keymaster

    The Hercules unit is more ‘solid’ – the Pioneer is more plastic. However, the Hercules is a bit cramped (it’s smaller in size) whereas the Pioneer has more breathing room. The Hercules sound card/drivers are better as well (native ASIO drivers). I think I’d give the Hercules the edge.

    in reply to: Are hot cues transferable? #27989

    Ryan Sherr
    Keymaster

    Per your last response, it may work, providing the files (your music files) are stored in the EXACT same path/location on the club machine as it is at home. However, I’m not certain how easy it will be to place your rows of data from your db file to their file, without breaking anything. This is not something I’ve done, and do not have experience with it. It should be technically possible, however.

    in reply to: Are hot cues transferable? #27971

    Ryan Sherr
    Keymaster

    Yes, but only if the path to where your music files themselves are stored is exactly the same on the club machine. Thus, if you’re using an external drive, the drive letter will need to be the same in the club as it is at home. You can force drive letter changes in Computer Management if need be. Here’s a guide to transferring all data (which will include your cue points): https://www.pcdj.com/dex-3-or-lyrx-how-to-backup-and-restore-all-data-on-windows-video/

    Basically, the same way you make a backup is the same way you move all data (the entire data folder from one machine to the other).

    in reply to: Karaoki opens only to Task Bar not full screen. #27920

    Ryan Sherr
    Keymaster

    First, make sure you have ALL your Windows 10 updates. Then, install this latest release (download/install from the link):
    https://www.pcdj.com/downloads/karaoki/pcdj_karaoki_setup_0.9.7579.exe

    Let us know if the issue persists!


    Ryan Sherr
    Keymaster

    Hello, I’m not sure I understand the problem. The “lock” is there to make sure you don’t change any of your search settings after you change/update them to your liking. The lock doesn’t change the ability to search. Just make sure “ALL FIELDS” is selected in search options (puts a check next to all search options) and click rebuild search DB once to make sure your search database is up to date with what tracks are in your case/s.


    Ryan Sherr
    Keymaster

    There is a news ticker now (scrolling marquee). Options -> configuration. You can enable it there. No singers however — that is still something the Karaoki developer is working on.

    in reply to: PCMATIC ANTIVIRUS PROGRAM #27892

    Ryan Sherr
    Keymaster

    Thanks for the heads up, Dan!!

    in reply to: Karaoki will not load #27873

    Ryan Sherr
    Keymaster

    Also, from Alan: “The 7.xxxx builds use a very old version of the audio engine that don’t use DirectX 12”

    Clearly it’s some type of incompatibility with the latest audio engine version built around DirectX 12 and a recent windows update.

    in reply to: Karaoki will not load #27872

    Ryan Sherr
    Keymaster

    I ran this by Alan — his feedback:

    “Have them try rolling back Windows and see if that works (last couple of Windows updates)…. The only other option is to identify and remove any offending update service packs (all start with KBxxxxx), start with the newest and work backwards…

    The issue is with an update to DirectX12 that’s affecting the Audio engine (of which we are using the latest version) on some machines and our partner for the audio engine development is aware of the issue but as yet cannot recreate it..
    I cannot recreate the issue here either.

    Could you get system specs (windows build, CPU, Graphics card etc.) for users that are reporting issues as we may be able to build picture from the specs that could help solve this issue.”

    It’s an interesting one. It seems only some machines have been impacted with the issue. It’s obviously something to do with the Visual C++ runtime libraries/.net framework, but we haven’t been able to dial in specifics yet.

    in reply to: Karaoki will not load #27869

    Ryan Sherr
    Keymaster

    Yes, many customers have been having this same issue. It’s related to a recent Windows 10 “update”.

    Try this new build of Karaoki – while we haven’t completely verified, it should address this issue:
    http://www.pcdj.com/downloads/karaoki/pcdj_karaoki_setup_0.9.7552.exe

    Let me know how it goes!

    in reply to: Any plans for Linux versions? #27827

    Ryan Sherr
    Keymaster

    No plans right now. There’s just not enough interest for the time involved to package it. There are also too many other important projects on the table right now to consider it. Maybe down the line a bit!

    in reply to: Slider auto fade #27779

    Ryan Sherr
    Keymaster

    I’ve never heard of the on-screen crossfader ‘sticking’ (unless it’s still moving during automix). Can you elaborate on this?

    DEX 3 does have an automatic filler music player that always kicks back on at the same spot of the song it faded out on. The filler music player will fade out when you start a karaoke track (when using load singer to load/play karaoke tracks from rotation), and fade back in when the karaoke song stops. But, if you’re using another deck for a video file, you are likely not using the automatic filler music player, and as such you can only do things manually as you have been doing.

    I am more curious about the crossfader ‘sticking’ thing – that’s never been reported prior to my knowledge. Also, you can map the crossfader to keystrokes if you wish (using the LEARN feature to map the left/right movements). That way you don’t have to use a mouse to move the on-screen fader.

    in reply to: Songs play video only – no audio sound wave #27766

    Ryan Sherr
    Keymaster

    Karaoke File Name fixer won’t unzip the files, just rename them. Try starting over with fresh database. If you’re using the latest 3.14 of DEX 3, go into options, under the general tab and click the “Data Folder” button. When the folder opens, CLOSE DEX 3. Then, from within the folder go into the database folder. In that folder DELETE the file labeled “database”. Now launch DEX 3 again and batch import all your karaoke songs again. See if the issue persists (wondering if your DB was corrupted somehow, just not sure, but this will help eliminate or confirm the issue).

    in reply to: Karaoke Cloud Pro on Dex 3? #27765

    Ryan Sherr
    Keymaster

    (1. The price is way too high for a guy just getting started in the KJ game and considering the other problems I had with it.

    What problems? I’m honestly not aware of any operational issues with Party Tyme at the moment so if you can be specific it would be helpful. We have no open tickets with any specific issues with the platform.

    Keep in mind the cost of a karaoke track is $2.49-$3 a song, so acquiring a quality library for professional use is very expensive if you go the traditional route. $99 for over $45,000 in inventory is a bargain. It’s natural overhead, which any business deals with. The only other subscription on the market is from Karafun, and their pro option is $129 a month. This is commercial use, thus extra licensing is involved for the manufacturer. Karaoke Cloud Pro was $99 back when they offered around 8,500 songs (after they lost the SONY/EMI catalog they dropped the price to $49.99, but then to $19.99 at the start of the Pandemic).

    (2. As far as 15,000 songs;.not on my computer. The catalog showed between 2 and 4 duplicate songs for each song’

    This is not the case. What you’re seeing is results from the built in song store. If that’s enabled as well as the subscription, you will see those songs in search results, too. They offer 2 versions in the store (HD and MP3+G), thus the reason you see triples. Go into options, under the karaoke tab, and disable the store. Then, restart DEX 3. This will remove those songs from the store. When you access “Catalog” under the Party Tyme Karaoke tab (left side of DEX 3) and scroll to the bottom of the list you will see the song count.

    (3. The songs didn’t always show a 30-second demo. I would have to open 2 sometimes 3 of the duplicate programs, including recording time, to find one that would download and play the whole song.

    The “DEMO” songs are again, from the PartyTyme.net store (not the subscription). These are songs for sale. It’s for those with exiting catalogs that simply want the ability to buy songs as they go when needed. For those that subscribe to ALL songs, even with the 7-day free trial, you can play all songs from the subscription in their entirety.

    (4. Song library seemed limited. At least 1 out of 10 popular songs requested could not be found using the search feature.

    Welcome to karaoke. No one provider has ALL songs. What you get with the subscription is everything Party Tyme offers in their catalog (everything they’ve licensed/recorded to date). Also keep in mind a lot of “popular” karaoke songs have NEVER been legally licensed for karaoke (or the licenses were lost). Here’s a small sampling of artists on the karaoke no fly list: https://www.pcdj.com/karaoke-no-fly-list-these-singers-dont-want-you-to-sing-their-songs/

    It’s boils down to this: If you’re karaoke software provider like us, you have two choices for karaoke subscription integration – Party Tyme and Karaoke Cloud Pro. Party Tyme has been much better at keeping up to date and releasing new songs regularly. The files are in HD MP4 as well. Users will sometimes supplement the subscription with songs they purchase elsewhere (such as karaokeversion.com) if they really need a track and PT doesn’t offer it for some reason.

    I hope this helps better understand things 🙂

    in reply to: Songs play video only – no audio sound wave #27762

    Ryan Sherr
    Keymaster

    Wait, so you’re saying the party tyme files play fine, but not yours?

    Are you using unzipped mp3+G files? Could you have moved either the CDG or MP3 files to a different directory? meaning, they are no longer in the same folder on your hard drive (they would need to be in the same folder and labeled exactly the same for DEX 3 to play both audio/video for the karaoke track)?

    Are they actually mp3+G, or a different format?

    in reply to: Songs play video only – no audio sound wave #27760

    Ryan Sherr
    Keymaster

    It does remember the last setting every time. The issue is on windows (especially 10) the audio interface (sound card) will not TURN ON at all until something is plugged into the headphone jack. Therefore, if you open up DEX 3 without something plugged into the jack, DEX 3 will not see the device, and default to nothing at all. So, if you make sure to always have something plugged into the jack prior to opening up DEX 3 it won’t be a problem. However, even better, using a pro audio USB interface with 2 stereo outputs (so you also have headphone pre-fade listening, with 2 channel output and superior connections) you won’t ever run into the issue providing it’s plugged in before you launch DEX 3.

    If you tried those setting “asio” — when you select the options, does it show the channels on the drop down menus? Such as 1+2 next to Deck A (under the audio routing tab in options)? If not, that means the sound card isn’t talking to the driver. The driver/device needs to be plugged in/on prior to opening up DEX 3 for it to access the device and driver.

    in reply to: Songs play video only – no audio sound wave #27758

    Ryan Sherr
    Keymaster

    Go into options, under the “audio routing” tab, and make sure your correct audio output device is selected under ‘select audio device’ (drop down menu). That’s likely your issue!

    in reply to: Karaoke Cloud Pro on Dex 3? #27757

    Ryan Sherr
    Keymaster

    Karaoke Cloud Pro is only for use with our older Karaoki software. It’s not supported in DEX 3/LYRX. DEX 3 supports the (much better) Party Tyme Karaoke subscription, which includes over 15,000 songs vs only 5,000 with cloud pro (and much more current titles, too). What was the issue with Party Tyme? It’s been running super smooth from day one. The files are higher quality (mp4), you can stream AND download songs for offline playback, and the catalog is significantly more robust than Cloud Pro.

    Cloud Pro only works with Karaoki. You can cancel your Karaoke Cloud Pro subscription on this page:
    https://www.karaokelocker.com/cancel_acct.pl

    Also, for more immediate support/feedback, please join our Facebook user group here:
    http://www.facebook.com/groups/pcdjusergroup/

    It’s a lot more active than the forums.

    in reply to: Dex 3 subscription #27756

    Ryan Sherr
    Keymaster

    Yes, your single activation code will work on three different computers. Use the same code.

    in reply to: Unexpected crashes #27740

    Ryan Sherr
    Keymaster

    That wouldn’t be a zip issue. A zip issue would happen as soon as you load the song to a deck (when DEX 3 attempts to unzip the file but fails for some reason). This sounds like something totally new to us. Do you have any files you can re-create the issue with? Can you send me a couple of them? rsherr AT PCDJ dot com.

    in reply to: Best Practices for managing File and Folder changes #27738

    Ryan Sherr
    Keymaster

    Since Karaoki case data is all predicated on ‘file path’, any changes to the path of the files (including file names) will result in dead/broken links in Karaoki. Thus, it will be required to do a complete rebuild and import the songs from their new location.

    in reply to: Second Monitor does not work #27717

    Ryan Sherr
    Keymaster

    Again, are you loading the songs into the side list first, as demonstrated in the video I provided a link to prior? Make sure you’re in the “LIST” in the sidelist, not the karaoke rotation list (so the list icon above the sidelist should be clicked, not the microphone icon). If there are songs in the regular sidelist (not karaoke rotation list) than automix should mix down the list of songs, fading from track to track seamlessly.

    in reply to: Several issues with DEX 3 – seeking help #27714

    Ryan Sherr
    Keymaster

    Yes, I already responded to your other request for this information — I included a video and some additional information. Please only post questions once moving forward.

    in reply to: Second Monitor does not work #27713

    Ryan Sherr
    Keymaster

    This is really the wrong thread/forum to continue to ask questions about DEX 3 (this is a thread regarding Karaoki).

    As long as you have songs in the sidelist/automix list the automix will load/play them. This video may help:

    If you have songs in the sidelist and they’re not loading, it because they are dead/broken links – songs are not actually attached to the entries in the database. It means the songs were in once place when you imported them into DEX 3 but now they have moved, so that results in broken links in the DB.

    in reply to: Second Monitor does not work #27709

    Ryan Sherr
    Keymaster

    No. Nothing we added. Sounds like you were maybe playing with the overlays feature? Sounds like a text overlay is enabled. You can access/edit overlays from options -> video (click the edit overlay’s button to access)

    in reply to: Second Monitor does not work #27707

    Ryan Sherr
    Keymaster

    The screen 2 floating window always recalls the very last X/Y position it was in when you last closed it down. Go into options in DEX 3, click the “data folder’ button under the general tab. This will open up the new location of the data folder (in version 3.14). Now close DEX 3. Go into the “settings” folder and delete the file labeled “preferences”. After that, relaunch DEX 3 and the floating window will initialize and then ‘close’. You will then be able to launch it again by clicking the center preview video window on screen or from the check box in options.

    If you’re not always going to use the same screen 2 configuration I recommend you minimize the floating screen 2 windows and bring it back to your main display prior to closing DEX 3.

    What are the specifications of your MAC? Are you running DEX 3.14 now?

    Also, we have automatic crash logging in DEX 3.14 right now – the only DEX 3 specific crash logs we’re receiving right now are zip karaoke file related (unsupported zip formats). This will be addressed with a new unzip method, which will launch in the next DEX 3 update.

    in reply to: Spout Support for Windows 10 video out? DEX 3 #27691

    Ryan Sherr
    Keymaster

    Thanks. Makes me wonder if this would be tricky with how DEX 3 works (it runs in an environment much like a ‘game’ does, and uses the graphics card in the same way). I’ll give it a look!

    in reply to: Spout Support for Windows 10 video out? DEX 3 #27689

    Ryan Sherr
    Keymaster

    While I haven’t personally heard of “Spout” — I don’t think so. I haven’t heard anything regarding support for this in discussions with development, and we already have a development schedule right now that will take us into next year. Busy busy…


    Ryan Sherr
    Keymaster

    Singer scroll is one, but better overall performance and better data storage/handling is a big thing Alan’s been working on. He’s revising the remote request terminal as well for better third-party support (such as for songbookDB). Not a whole lot of new right now, but definitely some tweaks to existing functionality. Development on the Karaoki side is obviously a bit slower.


    Ryan Sherr
    Keymaster

    I realize that, but I also rather not have the dialog on a company website. Facebook, sure, have at it, but not here.

    I’ll leave it anyway. As you said, the communication is over with.

    • This reply was modified 1 year, 1 month ago by  Ryan Sherr.

    Ryan Sherr
    Keymaster

    I’m going to purge a few of these posts from the forum. I just wanted to let you both know ahead of time. I’ll do it in about 10 minutes so you know why they’ve disappeared.


    Ryan Sherr
    Keymaster

    Settle down fella’s, it’s just karaoke software — please play nice. The Facebook user group is a better battle ground anyway 🙂


    Ryan Sherr
    Keymaster

    Yes, I’m aware it doesn’t work. I was contemplating a method for doing what you requested/wanted — finding a specific song within the singers history. I think it may be a good, feasible method, but development will have to decide that. They may have another suggestion, but it’s going into the development ‘to-do’ list — Especially after your feedback above (different manufacturer’s etc — it makes perfect sense to me now why this should be a feature!).


    Ryan Sherr
    Keymaster

    Curious, why even use history if you’re just searching for a specific song for them to sing? Why not just search the song, drag it to rotation, apply it to their name? Key changes? Serious question 🙂


    Ryan Sherr
    Keymaster

    I see. You can of course just SORT the singers history by title and find the track by scanning that way, but I think I have a good idea of how this can work in DEX 3/LYRX. Click the S, type in the singers name, then a “space” and the title of the song to locate it within the history list. Something like that anyway. I’ll send the idea to development. Interestingly enough, we do not seem to regularly receive this request from customers. Could be that each singers history isn’t as extensive as it sounds yours are. I appreciate the input!


    Ryan Sherr
    Keymaster

    That’s not entirely correct. In DEX 3, you have the new “S” button in the search box window. Click it, and type in the singers name to view their entire singer history (with key changes, when applicable). This is also in LYRX (same method).

    In Karaoki you can click the singer data button at the bottom (person’s head with an arrow pointing at it) and view the list of singers/history. You can sort the list but not ‘search it’.

    • This reply was modified 1 year, 1 month ago by  Ryan Sherr.

    Ryan Sherr
    Keymaster

    I wish the SongbookDB integration was a bit more seamless (less time exporting, uploading, tweaking etc). Alan is discussing some updates with them right now so we’ll see. We’re writing another remote request system for DEX 3/LYRX that will automatically sync. Should be nice, once it’s completed anyway.


    Ryan Sherr
    Keymaster

    Thanks, Jocarbo (can I just call ya “Joe”, or would that be incorrect?!? 🙂 ). It’s definitely different.

    I’m truly happy you’re fond of Karaoki. Hopefully we can start rolling out updates more frequently, starting with this next one.


    Ryan Sherr
    Keymaster

    I’m the PCDJ GM, not a forum moderator 🙂 I oversee all areas at PCDJ, including development, and don’t really play favorites from a company standpoint, although I certainly have my personal favorites over the last two decades. I use DEX 3 as I primarily DJ. With that said, Alan has created software for us for 16+ years now and is rewarded when Karaoki sells. That’s his motivation. I communicate with him on issues, new features, windows 10 updates, weekly. Karaoki is still very much a point of emphasis for PCDJ, but it’s developed on it’s own path and at its own pace.

    I always send out an email when updates (to any PCDJ product) are posted. They very often end up in spam, however. When the new update posts (just got this back from Alan BTW!: “Yep, I’m still working on the update to Karaoki and its about 98% done”) I will be sure to extract the latest list of registered user emails and send to all.

    Jocarbo, Are you sure you’re not referring to DEX 3, not LYRX? DEX 3 IS a do-it-all software, for audio/video/karaoke. For those types of products, it’s karaoke-specific feature set is significantly better. It has the same karaoke features as LYRX, but does require some setup to understand how to use it for karaoke-specific purpose. There is one specific playlist of tutorials on our YouTube channel that explains how to set it up for karaoke-specific use. LYRX is only for karaoke, and streamlined for that purpose.


    Ryan Sherr
    Keymaster

    LYRX is $79, it’s very snappy, supports low latency drivers, native support for all video formats, a superior karaoke subscription option in Party Tyme, a built-in song store, very high-quality key-lock/time stretching – and bpm/key detection, support for over 1 million + songs in the file browser with instant search-as-you-type, automatic gain control, tracks are blended (ins/outs) during filler music – nice transitions – and quite a bit more.

    To me, it just feels “today” and Karaoki, like nearly all other long-time karaoke programs, is a little bit dated (after all, they are all built on open source CDG code released 15+ years ago).

    Now that LYRX has manage rotation, singer history (with new singer search) etc, it’s just missing some additional settings (like different rotation modes and filler music playback modes) and some further polish.

    This takes nothing away from Karaoki, but I think the younger generations of KJs gravitate to LYRX over Karaoki (and many trial both first) for the reasons I mentioned.

    We also do not heavily promote any products. No ads, no pay-per-click, nothing. Referrals, social media posts, and on-page SEO is all that drives our traffic these days.

    Anyway, this is moot as Karaoki clearly has its following and support. I know which product I’d use if I were hosting events, and it’s OK, even great, that we all have our own ideas of what we want out of our karaoke hosting product 🙂


    Ryan Sherr
    Keymaster

    So it’s also clear – we are not part of SongbookDB. They are a company out of Australia http://www.songbookdb.com — if you have features requests etc, I would reach out to the directly. In my experience they have been very receptive to customer input!


    Ryan Sherr
    Keymaster

    The last update was 7049, here: https://www.pcdj.com/karaoke-software-try-karaoki-beta-0-8-7039-with-new-skin/

    He did recently release a patch specifically to address issues with Karaoke Cloud Pro, here: https://www.pcdj.com/karaoki-update-karaoke-cloud-pro-april-14-2020/

    He is very much still working on updates. The .NET framework has been a bit of a pain lately as MS has released some updates that have broken some underlying functionality. In order for Karaoki to remain backwards compatible with XP/Windows 7, we’re still using an older iteration of Visual C++ runtime libraries. Making things continue to work with those libraries under the most recent windows 10 updates have been a real mess. So, he’s doing some refactoring and has his hands full.

    He’s trying to get out a new release, which will be of the maintenance variety, with a couple additional features. Progress will likely continue to be much slower on the Karaoki side vs all other products as he’s a one-man show and his time isn’t entirely dedicated to the development of the product. He’ll get there, though!

    I’m actually surprised (jocarbo) that you said that regarding LYRX. We’ve heard nearly the complete opposite (also, trials to purchase conversion rate is about 10X that of Karaoki right now). I think its way more intuitive in general, but certainly lacks the depth and breadth of underlying features/settings that Karaoki offers right now. But, what’s there, works great, and it’s all very easy to figure out IMO. Of course, when you’re used to doing something one way and have to change things up, that’s often more difficult to do than working with something new from the start.

    Regardless, Karaoki isn’t going anywhere. Yes, it’s a legacy product, designed prior to our company buying PCDJ in 2008, but it certainly has a following, and receives recommendations from other KJs often. They are the bulk of Karaoki’s sales — referrals.

    I suggest everyone join our FB user group. We post there (including updates) much more frequently then here on the forums. The user group is much busier, too. You can ask to join on this page: https://www.facebook.com/groups/208451843303338/

    I do not suspect you will see Alan post here unless completely necessary. He has a family, and configures custom plant machinery/computer systems (writes custom code) for vary large factories all over EU and elsewhere. He’s on call all the time. With that said, this still remains his passion, and he still hosts karaoke from time to time. I trust he will push out a nice update that addresses some bugs that have pops up (almost entirely due to Visual C++ framework updates MS has pushed out over the last couple of years). It should introduce ‘singer scroll’, too.

    • This reply was modified 1 year, 1 month ago by  Ryan Sherr.
    in reply to: Re-assign knobs on Party Mix controller #27621

    Ryan Sherr
    Keymaster

    LEARN only works for controllers we do not already natively support. The only way you can re-assign knobs/sliders/buttons on a map that’s already been created is by editing the JS (script file) directly. You would need a general understanding of JavaScript in order to do this, however. You can also completely delete the map file and start with a fresh slate, then use LEARN to re-map everything (although LEARN doesn’t offer tight support for items like jog wheels and LED lights – so using our script is likely preferred)

    in reply to: iTunes Clean and Explicit Tags in DEX 3? #27571

    Ryan Sherr
    Keymaster

    You’re welcome! Sounds like that must be a custom tag via iTunes. I’ll see if support can be added in the future.

    in reply to: iTunes Clean and Explicit Tags in DEX 3? #27525

    Ryan Sherr
    Keymaster

    iTunes is natively supported (playlists from iTunes automatically populate) providing you’ve enabled library sharing (here’s how). If you change the browser display mode to ‘list mode’ you should be able to see those tags as well. Right-click in any list in DEX 3 (such as the database list, the area where you see songs) and select “toggle view mode” from the menu. Let me know how it goes!

    Also, for faster response and access to our community, join our Facebook User Group.

    in reply to: Broadcasting configuration needed #27427

    Ryan Sherr
    Keymaster

    Yes, you need to use an Icecast2 supported server/service. This page will provide more insight:

    If you want to stream your sets online visually – check out this blog post:

    in reply to: Naming Convention #27423

    Ryan Sherr
    Keymaster

    BTW, I would highly recommend joining our Facebook User Group — it’s a lot more active than this forums.

    in reply to: Naming Convention #27422

    Ryan Sherr
    Keymaster

    ID3 extraction on zip files is going to take a LONG time. It has to unzip each file to look inside at the tag. Processor speed/RAM play a part.

    In order to re-scan files already in a case successfully (files that were previously imported) you have to select all files (highlight all) and make sure “selected tracks only” is applied as well. This video covers it: https://www.youtube.com/watch?v=AMC6Qz7AxSA

    Basically, just highlight ALL songs like the video displays (instead of just a small group) and apply the right extraction method for your existing karaoke file naming conventions. With your example, it would be “discID – artist – Title”. That’s the most popular naming convention and as such it’s the first option under the drop down menu.

    If you’ve already done the id3tag extraction than it’s likely the best way to go at this point.

    in reply to: Editing the BPM/ downbeats on tracks #27394

    Ryan Sherr
    Keymaster

    The “First Thing” is highly debatable, depending on who you ask and what type of DJing you do, but I understand. The way the beat grid works is fairly ‘new’. We’ll get there.

    • This reply was modified 1 year, 3 months ago by  Ryan Sherr.
    in reply to: Editing the BPM/ downbeats on tracks #27392

    Ryan Sherr
    Keymaster

    Also, try disabling “steady rhythm BPM detection in options (under general) – which isn’t always great for R&B/Hip Hop.

    in reply to: Editing the BPM/ downbeats on tracks #27390

    Ryan Sherr
    Keymaster

    It’s not editable at this time, but that’s certainly on our massive ‘to-do list’. You can edit BPM’s however, just click the little ‘gear’ icon next to the BPM displayed in the deck/s section to edit/tap out the BPM. However, I don’t think we’ve ever had someone suggest that the downbeat is wrong nearly that much of the time. What format of music are you mixing, mostly? Are you using DEX 3.13.0.6? You can also try this with the new beta – DOWNLOAD FOR WINDOWSDOWNLOAD FOR MAC (install with existing version closed to update).

    in reply to: NO Sound…Help, Please #27352

    Ryan Sherr
    Keymaster

    Yes, you would need to make sure the Party Mix is plugged in and on, then open up DEX 3 RE, go into options under the audio routing tab, and select the option for Party Mix WASAPI (needs to be the WASAPI option).

    Then, configure the channels like this:

    Deck A through D: 1+2
    Sampler: 1+2
    Headphones 3+4

    All other options, including additional headphone/preview device (button option) should be on NONE or NO AUDIO.

    Do NOT put a tick in the box for external mixer mode.


    Ryan Sherr
    Keymaster

    How are you ‘deleting’ the singer from rotation? Be sure you’re using the normal method instead of actually deleting them/their history. Double-click their name in rotation to bring up their singer data screen – click the IN ROTATION toggle button to pull them out of rotation (which will not DELETE them from the show along with their history, this just removes them from rotation).

    You are in FIXED rotation mode, correct?

    in reply to: Slider problem Dex3 & Denon DN-MC6000 #27307

    Ryan Sherr
    Keymaster

    Per our ticketing system, it looks like Support has responded already to this inquiry. Please respond to their questions when you can!

    in reply to: CERTAIN FILES NOT PLAYING #27300

    Ryan Sherr
    Keymaster

    That means you have dead links in the cache. It means the path to the files in question has changed since the first time you batch imported them into the DB. When you open/access a folder directly, you’re not using the cache, thus you’re directly accessing the files in their folder, and they will indeed load/play. My bet is you use an external hard drive and at some point the drive letter was changed, resulting in dead links. You can test this by right-clicking in any list, such as the database (middle section of the file browser), and select “remove dead files” — give DEX 3 some time to ‘think’, and it will report back with how many dead files were found and removed.

    You may then want to batch re-scan all tracks into the DB, just to make sure all products are searchable.

    in reply to: Karaoke File Storage #27299

    Ryan Sherr
    Keymaster

    MP4 files support “TAGS” – which are standardized, and as such will display better in the DEX 3 browser without any editing. They are also ‘one file’, instead of 2 (mp3+G, albeit in a zip). I prefer Mp4 for these reasons. However, they are larger in file size, so that’s the trade-off.

    in reply to: Karaoke Lyrics sync control? #27295

    Ryan Sherr
    Keymaster

    Ah, Bluetooth, I’ve heard of the offset with using Bluetooth in the past. Not exactly sure how we would address that in the software directly, especially with video files, but I’ll put some thought into it.

    in reply to: Karaoke Lyrics sync control? #27293

    Ryan Sherr
    Keymaster

    The machine checks out — so the lag must be something else. Unless some other software was running, try asio4all. Also, make sure to follow this win10 optimization guide: https://www.pcdj.com/dj-software-windows-10-system-optimization-guide/

    in reply to: Karaoke Lyrics sync control? #27290

    Ryan Sherr
    Keymaster

    Interesting indeed. If you’re just using your built in laptop audio interface and/or direct sound, try using asio4all instead:

    Go to http://www.asio4all.org and install asio4all (first download link on the page, British flag). Open up DEX 3 and under the ‘audio routing’ tab in options, select asio4all v2 from the ‘select audio device’ drop down menu. See how DEX 3 performs for you then!

    in reply to: Karaoke Lyrics sync control? #27288

    Ryan Sherr
    Keymaster

    Can you use this method to get your system specifications? https://www.faqforge.com/windows/getting-information-about-your-system-from-dxdiag-on-windows/

    You will need to go to the “display” tab up top to get the model of your graphics card, as well.

    in reply to: Karaoke Lyrics sync control? #27281

    Ryan Sherr
    Keymaster

    That usually indicated a graphics performance issue of some type. What are the specifications of your machine? specifically, processor, amount of RAM, and graphics card? Are these mp3+G/zip files, or video?

    in reply to: roland 707m #27227

    Ryan Sherr
    Keymaster

    Still no luck in getting a hold of the right decision makers there. Not a ton of hope here.

    in reply to: Online Stores disabled? #27225

    Ryan Sherr
    Keymaster

    Hello Jerry, the in-app stores have been gone for years actually. Sounds like you were using a much older release. Select a Track, the main store, is from a company based in the UK. They are no longer legally able to sell downloads to the USA. Their store is therefore only accessible from the UK/EU. The karaoke cloud store hadn’t been updated in quite some time before we decided to no longer offer it through Karaoki. We do have the Party Tyme Karaoke store built into LYRX at this time, but do not have any options for Karaoki at the moment. That may change.

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