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  • #24938

    Ronzo
    Participant

    I recently updated to the latest version of Dex. I really enjoy the new karaoke features, as well as the shades.

    Unfortunately, i’m now experiencing random crashes. The screen will say that PCDJ needs to close.

    I’m using a Dell Alien-ware laptop, which is beyond the minimal specs required to have. And it ran great until the recent update.

    Any help would greatly be appreciated.

    Ronzo

    #24939

    Ryan Sherr
    Keymaster

    Sorry to hear that. We’re not seeing support tickets that would indicate this is a ‘normal’ issue with v3.11.0.1. Are you using Shaders? That’s the only thing that’s ‘new’ and they can be very GPU intensive. Have you made sure DEX 3 is using your dedicated graphics card for all DEX 3 graphics processing? Here’s how you can, if not: https://www.pcdj.com/making-sure-dex3-vdj-software-uses-dedicated-graphics-card-windows/

    You can also select “no shader’ from the shader drop down menu and see if the crashes still occur. Are you doing anything in particular when the crash/es happen?

    You may want to submit a support ticket on this as well so support/development can review – do that on this page:
    http://dex3.pcdj.com/

    Also, do you use a DJ controller or pro audio usb interface?

    #24943

    azrandyusa
    Participant

    I, too am having a problem with crashing. I’m a new user and the program was fine for the first 3 shows, but it crashed this week. When I reopened the program, it quickly crashed again. Thankfully, I still had my old karaoke hosting software on my laptop and switched over to it.
    I do not use shaders.
    I will try your instructions for adjusting the graphics card settings and see if that solves the problem.
    I am using a Gateway NE56R50u laptop with 4 gig memory and Intel HD graphics 3000.

    #24944

    Ryan Sherr
    Keymaster

    Hello, azrandyusa.

    The machine you’re using is under-spec for DEX 3. The processor speed is below the 2.5 minimum. The 4GB of RAM is the bare minimum. With the processor/RAM combo, you may only be able to import around 120,000 songs total into DEX 3. The tag/search cache (internal database) won’t have enough breathing room buffered into RAM. I really recommend an i5 or i7, 2.5ghz or above, a minimum of 8GB of RAM (more if you have a very large library) and if you’re using HD quality content, a dedicated graphics card is required. Your machine is not equipped with one unfortunately (they are gamer type machines).

    #24945

    Ronzo
    Participant

    Hey Ryan,

    Thanks for getting right back to me. I cant specifically remember what I was doing every-time the crashes occur, but this morning I was using one of the the shaders right before it crashed. I was just playing my last song of the night.

    I went ahead and turned off the shaders, and I set my video card to the NVIDIA graphics card.

    Also, I’m using a PCDJ Dac-3 controller.

    Thanks again,

    Ronzo

    #24946

    Ryan Sherr
    Keymaster

    Thanks! If DEX 3 wasn’t assigned to use your Nvidia card, than it was using your other shared graphics card to process the shader – that could have cause it, possibly anyway. Let me know how things go moving forward!

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