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  • #27280

    waynenic
    Participant

    I’m a New Dex 3 User and loving the product BUT
    The Lyrics are behind or music is ahead just a little, the same amount on all Karaoke songs regardless of type or window they are played on. Any suggestions would be greatly appreciated.
    THANKS
    waynenic

    #27281

    Ryan Sherr
    Keymaster

    That usually indicated a graphics performance issue of some type. What are the specifications of your machine? specifically, processor, amount of RAM, and graphics card? Are these mp3+G/zip files, or video?

    #27287

    waynenic
    Participant

    Thanks Ryan,

    System Model: HP Pavilion Desktop 590-p0xxx
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~2808 Mhz
    BIOS Version: AMI F.31, 5/27/2019
    Windows Directory: C:\WINDOWS
    System Directory: C:\WINDOWS\system32
    Boot Device: \Device\HarddiskVolume1
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone: (UTC-07:00) Mountain Time (US & Canada)
    Total Physical Memory: 8,019 MB
    Available Physical Memory: 2,325 MB
    Virtual Memory: Max Size: 18,153 MB
    Virtual Memory: Available: 4,338 MB
    Virtual Memory: In Use: 13,815 MB

    Network Card(s): 5 NIC(s) Installed.
    [01]: Realtek RTL8821CE 802.11ac PCIe Adapter
    Connection Name: Wi-Fi
    Status: Media disconnected
    [02]: Realtek PCIe GbE Family Controller
    Connection Name: Ethernet
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    IP address(es)
    [01]: 192.168.0.123
    [03]: Bluetooth Device (Personal Area Network)
    Connection Name: Bluetooth Network Connection
    Status: Media disconnected
    [04]: Microsoft Wi-Fi Direct Virtual Adapter
    Connection Name: Local Area Connection* 4
    DHCP Enabled: No
    IP address(es)
    [01]: 192.168.137.1
    [05]: TAP-Surfshark Windows Adapter V9
    Connection Name: Ethernet 4
    Status: Media disconnected
    Hyper-V Requirements: VM Monitor Mode Extensions: Yes
    Virtualization Enabled In Firmware: No
    Second Level Address Translation: Yes
    Data Execution Prevention Available: Yes

    #27288

    Ryan Sherr
    Keymaster

    Can you use this method to get your system specifications? https://www.faqforge.com/windows/getting-information-about-your-system-from-dxdiag-on-windows/

    You will need to go to the “display” tab up top to get the model of your graphics card, as well.

    #27289

    waynenic
    Participant

    I just went and rechecked both file types – they are the same.
    I did notice that the sound meter/deck volume indicator seemed to show sound about 1/4 second before I heard it indicating some latency to me. I’ going to change output devices and see what happens.

    THANKS AGAIN RYAN – I’ll let you know what I find out.

    #27290

    Ryan Sherr
    Keymaster

    Interesting indeed. If you’re just using your built in laptop audio interface and/or direct sound, try using asio4all instead:

    Go to http://www.asio4all.org and install asio4all (first download link on the page, British flag). Open up DEX 3 and under the ‘audio routing’ tab in options, select asio4all v2 from the ‘select audio device’ drop down menu. See how DEX 3 performs for you then!

    #27291

    waynenic
    Participant

    ——————
    System Information
    ——————
    Time of this report: 3/13/2020, 13:10:47
    Machine name: PRIMARY-DESKTOP
    Machine Id: {71D088A9-FE74-45DB-BC5D-E94B1BC81AE1}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: HP
    System Model: HP Pavilion Desktop 590-p0xxx
    BIOS: F.31 (type: UEFI)
    Processor: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
    Memory: 8192MB RAM
    Available OS Memory: 8020MB RAM
    Page File: 13137MB used, 5015MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Enabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    #27292

    waynenic
    Participant

    —————
    Display Devices
    —————
    Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
    Chip type: Intel(R) UHD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_3E92&SUBSYS_843B103C&REV_00
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4137 MB
    Dedicated Memory: 128 MB
    Shared Memory: 4009 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.337891), Green(0.315430,0.623047), Blue(0.151367,0.063477), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: HP 27xi
    Monitor Id: HWP3038
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd12umd64.dll
    Driver File Version: 25.20.0100.6446 (English)
    Driver Version: 25.20.100.6446
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.5
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 11/18/2018 6:00:00 PM, 2547328 bytes
    WHQL Logo’d: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-7DD2-11CF-A26A-5FA4BBC2D435}
    Vendor ID: 0x8086
    Device ID: 0x3E92
    SubSys ID: 0x843B103C
    Revision ID: 0x0000
    Driver Strong Name: oem101.inf:5f63e5340f714335:iCFL_W10_DS:25.20.100.6446:pci\ven_8086&dev_3e92&subsys_843b103c
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    #27293

    Ryan Sherr
    Keymaster

    The machine checks out — so the lag must be something else. Unless some other software was running, try asio4all. Also, make sure to follow this win10 optimization guide: https://www.pcdj.com/dj-software-windows-10-system-optimization-guide/

    #27294

    waynenic
    Participant

    Ryan, When using my headphone out put – the latency problem is fixed. I think I can work on the problem with my Bluetooth speakers on my own okay, but if any suggestions immediately jump to mind I would love to hear them. Like maybe an adjustment from inside Dex 3 to adjust and correct the latency.
    Thanks Again!

    #27295

    Ryan Sherr
    Keymaster

    Ah, Bluetooth, I’ve heard of the offset with using Bluetooth in the past. Not exactly sure how we would address that in the software directly, especially with video files, but I’ll put some thought into it.

    #27296

    waynenic
    Participant

    Asio4all helped a bunch with my Bluetooth latency. I didn’t even have it installed yet, but it took my latency from 77ms to 11 ms. I think I can live with that.
    THANKS AGAIN!!!

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