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  • #17891

    DJSarge
    Participant

    DEX 3 RE has been working. Was Troubleshooting noise issue with Yamaha MG10XU and new vers.Yamaha Steinberg driver.

    Looks like Windows 10 updated and now DEX 3 RE starts to load and gets stuck with a “Windows Installer” box hiding behind the DEX 3 RE screen.

    Uninstalled, restarted, downloaded new from site, installed and same thing.

    My memory says this has happened before, though can’t find the solution.

    Thanks,

    Sarge

    #17892

    Ryan Sherr
    Keymaster

    Not sure why anything would have to ‘install’ when opening up DEX 3 RE. I just did all the latest Windows 10 updates (a bit one, that took an hour or so) and DEX 3 and DEX 3 RE still open just fine.

    Regardless, I would see if it’s settings/database related. Just go into Documents with DEX 3 RE closed and delete the folder labeled “PCDJ-RED3”. Then, re-install the new 3.10.0.4 release of DEX 3 RE from this page and then open up and see if it runs: https://www.pcdj.com/dex-3-re-support/

    I have talked a couple users experience a corrupt user profile when updating Windows 10 which would cause all kinds of issues for DEX 3 RE – hopefully that’s no the case, here!

    #17893

    DJSarge
    Participant

    Done and same issue.

    A small Windows Installer hiding behind the PCDJ DEX 3 RE loading screen.

    #17894

    Ryan Sherr
    Keymaster

    So, can you minimize DEX 3 RE to see this mysterious install screen? I do not see any reports of this right now so honestly not sure the cause. By deleting that folder it’s exactly like a fresh install. Seems like something may be corrupt with your windows installation after updating.

    #17901

    DJSarge
    Participant

    Issue resolved. Uninstalled the Yamaha Steinberg USB driver and DEX 3 RE installed and opened.
    Thanks

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