PCDJ Support
If you are experiencing problems related to installation or registration, and your license code starts with VIS or VDJ, please call Softwrap support from 4am to 10pm EST. at:
Toll-Free:
USA 1-866-205-6310
Everywhere else +44 207089 4114
If you are experiencing problems related to installation or registration, and your license code starts with PCDJXX, or you are experiencing any technical difficulties with the product, after registration, please call:
PCDJ Support
727-799-3828
From 10am to 5pm Monday through Friday
Email and Web Support
Have a question or a PCDJ software problem to solve? Make the PCDJ Message Board and FAQ (Frequently Asked Question) sections your first stop on your search for a technical solution. Still can’t find the answers you are looking for?
Click here to use our online contact form or email our trained PCDJ support team.
Please include the following information in your email:
- Full Name
- Phone number including area code
- License code
- Email address (used to originally register your PCDJ software)
- Provide as much detail as possible and / or exact error code
Please allow 48hrs for a reply. If you did not receive a reply, please check your spam or bulk email filters/folder for an email from our support department.
Fee Based Technical Support
Do you have questions that are still not answered? Call our Support Team today for a fee of $29.99 per incident. We offer support for PCDJ products only. No third party software is supported. To start your requisition please review our support policy.
Technical support doesn’t have to stop there, get assistance from our other sections listed below.
FAQ (Frequently Asked Questions)
PCDJ’s Frequently Asked Question’s section provides in depth answers from our trained technical support experts. Let this be one of your first stops on your search for a technical solution.
Downloads
Download updates, bug fixes and new features for your existing products. All PCDJ software updates are complete full versions and free of charge to existing users.
Drivers, Patches, Fixes & Utilities
Download the latest drivers and patches for PCDJ hardware, software, bug fixes and utilities for your existing products.
Product Activation
Here you can register or unlock your PCDJ Software products. If you are having trouble activating, registering and unlocking PCDJ software please visit our FAQ section for answers.
Manuals
Download PCDJ Software and Hardware manuals.
Videos & Tutorials
In this section you will find instructional videos and tutorials on PCDJ products.
PCDJ Message Board
The PCDJ Message Boards is an area where you can share tips and get advice from the PCDJ staff and PCDJ Software and Hardware users. Access an abundant amount of information about our products and other affiliated message boards: The Record Pool and FX User Boards. To post a message, you must register if you have already registered, please login to begin.
Customer Service
Customer Services include returns, purchasing information and more.
