License / Activation Codes

The customer is responsible for security and safety of their product license code for PCDJ Products. PCDJ is not responsible for lost codes and cannot issue replacement product codes. If you have lost your license code please visit this page and fill out a support ticket. please type “Lost License” in the license field. Please allow 1 full business day for a reply. In Case of an Emergency you can use PCDJ Software Demo as a fully functional version for 14 days. Your license allows for installation on 2 machines at the same time with a 3rd activation built in for emergencies. If you go over this limit you will need to visit this page and request a code reset. There will be 1 complimentary license reset with a $9.95 fee applied for all resets thereafter. This reset policy, however, does not allow allow for installation on more than 2 machines at the same time. For more information on the E.U.L.A (End User license Agreement) please see this page.

E-Mail Support

Digital 1 Audio will offer 48 hours. of e-mail support per incident, free of charge. If we can not resolve the issue within 48 hours, you are encouraged to setup an appointment for Remote Desktop Assistance / Telephone Support. Digital 1 Audio will not be responsible for any damages that occur during the support process.

Telephone Support

Digital 1 Audio will offer telephone support for $29.00 per incident; fee waved for issues reported within 30 days of first successful activation of license. Telephone support is granted by appointment only. No refund will be issued under any circumstance. Digital 1 Audio will not be held responsible for any damages that occur during the support process.

Remote Desktop Assistance

Digital 1 Audio will offer Remote Desktop Assistance for $29.00 per incident; fee waved for issues reported within 30 days of first successful activation of license. Remote Desktop Assistance is granted by appointment only. No refund will be issued under any circumstance. Digital 1 Audio will not be held responsible for any damages that occur during the support process.

Training

Online training will be provided at $49.00 per session and can also be set up through the online scheduling system. Please provide a detailed description what functions and software you would like to learn about. Remote desktop will be required for this

Custom Machine Tuning

Custom Machine tuning will be charged $49.00 per session and will consist of a remote desktop session in order to prepare the machine for audio use.
There will be no warranty offered after this is performed as there are too many factors that can develop for the machine to behave poorly again due to the user installing / uninstalling other software and or internet use. The laptop must be of recent build and must the recommended system requirements.

Requirements for Telephone support / Remote desktop

• Customer must be in front of the machine and have connection to hi speed internet (if possible)
• Customer must have Cross loop software installed
• Customer must have all licensing details available.

If you are out of your 30 day warranty:

Click Here To Purchase Remote Desktop / Telephone Support

Click Here To Purchase Training / Machine Tuning Session

Note: After purchase you will receive an email with scheduling instructions from the support dept. These services are only performed during normal business hours: Monday – Friday 10am-5pm