PCDJ Support Policy
PCDJ offers Support by filling out our Contact PCDJ form and PCDJ Message Board on PCDJ Software and Hardware products that are currently available on our products page. Discountinued products are supported by message board only. Support services are provided to help customers resolve Software or Hardware issues that are not covered in manual. Technical Support requires the cooperation and participation of the customer in the troubleshooting process. This support process does not include or extend to anything that can be deemed as “training” and its purpose is to bring the product to working level of operation. For training please refer to your products Downloads page for Instructional Videos and Manuals or PCDJ Message Board. 90 percent of all problems and question answers are contained in the PCDJ Message Board. We encourages customers to use this resource first as an easy way to find answers to their questions. Especialy during after hours when phone or email support is not available.
No other employee of PCDJ is qualified or able to offer support. All technical support questions must go to the Support Department.
We do not support third party products. Only PCDJ products are supported.
When filling out Contact PCDJ form, please make sure you have the basic information listed below.
- Full Name.
- Phone Number
- Email address.
- License code
- Be in front of the PC with the related software issue.
- Any error message received.
This process may take some time in order to get the problem resolved. Some issues may require the technician to call you back. Please allow up to 48 hrs for a response. When emailing please describe your problem and be as descriptive as possible. Your detail will significantly improve the likelihood of achieving a resolution to your problem/issue and will reduce the amount of time required to find a solution.
Product patch support
PCDJ provides product patches at its discretion. Customers with products in which product patch support has been discontinued may need to upgrade to a more current version to resolve compatibility issues.
